on 27-03-2011 15:42
The router I got from VM died a couple weeks back.
No lights coming on at all, left it all unplugged for awhile, tried different power socket etc - still no lights.
Tried the reset pin too.
Phoned 150, told the guy the problem, really difficult to understand him, think he didn't understand me either (why I'm using the forum this time). Asked me to check again etc, stuck me on hold, then later said would send out a new one and to phone when I receive it.
Days later I get a modem delivered, same as the one I have that is working fine.
But kept waiting on this replacement router... I don't think it's coming.
I assume he has sent me a modem by mistake, or will the modem and router need replaced?
How do I go about getting the router sorted out?
Answered! Go to Answer
on 30-03-2011 11:15
hi i have had same issue with modems and routers please call 150 now between 8am and 8pm and u need option 5 to speak to customer relations (it says cancellations) but they can sort anything out brilliant department
talk to them
on 04-04-2011 15:16
I'm sorry for the inconvenience this has caused. I've booked a replacement router to be sent to you.
This should be with you in the next few days.
on 09-04-2011 10:14
Thats me received a replacement router, Dlink dir-615, all seems well, just trying to get used to the different layout setting it up.
Had a wasted day in waiting for HDNL to deliver it, but they did arrive on the 3rd day.
on 09-04-2011 19:31
I am a mac user but exactly the same thing has just happened to me. My netgear router suddenly died and after a long time on the phone with 'David" using a premium rate number we established that I was right and it was my router at fault. today (two days later) I received a new router with information about the "new" virginmedia national" service and that I was not to put my new router on before the appropriate date (today). I had never heard of this national new broadband before but my monthly cost for simply having virgin as an isp (no phone, no tv, no nothing else other than google and email address) jumped from £15 to £18.35 with no explanation whatsoever.
Firstly I am very suspicious as to why my service simply died, coincidently as virgin was implementing its "new, great service", secondly I was provided a new router not matching my existing router and thirdly, I am not being told that my email address will be changing. My attempts to get an explanation regarding the 20%+ increase in my rental simply put me on a worse merry-go-round than I have ever been on before.