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Clever-clogs
reecesanford
Posts: 120
Registered: ‎12-04-2011
Helpful Answer

DHCP FAILED errors and slow internet

Was having serious issues with internet speed in November and had an engineer out who checked a few things out and everything has been great up until the last week or so.

 

Just checked the logs on the router/modem and we are getting alot of DHCP Failed errors

Internet speed before the engineer came out was a terrible 0.25Mb but then as soon as he left it shot up to what we pay for 10Mb.

 

However its now gone back down to 0.50Mb from today

 

 

Can anyone help please

 

 

Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Time Not Established  Critical (3)  DHCP FAILED - Discover sent, no offer received 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Sun Jan 15 18:46:34 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Mon Jan 09 23:26:12 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Sun Jan 01 19:07:03 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Thu Dec 29 19:46:10 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Wed Dec 21 21:46:39 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Wed Dec 14 15:40:05 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 

 

 

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Superuser
Swt4ajp
Posts: 11,074
Registered: ‎20-06-2010

Re: DHCP FAILED errors and slow internet

Hi Please Select Your Modem/Router from the list below

AMbit 256 And Dlink – including any older model of modem i.e Motorola

VM Hub VMDG280

VMNG300 (50mb) Modem

Superhub

and also click here to do a speed test

also can you tell us if your connection to the router is Ethernet or wireless

if your on wireless try to change the wireless channel (also try to download inSSIDer that will tell you what wireless channel isn’t being used or the least used)

and post all the results here makes it quicker at diagnosing the issue

 

also if using the AMbit 256 modem or the VMNG300 (50mb) Modem can you make sure you have removed the router and put the Ethernet lead straight into the modem and reboot the modem and computer. And if using the superhub try to put it into modem mode by following this guide Superhub in Modem Mode

Thanks
I do not work for Virgin Media, All advice is given at your own risk. Im A Computer Tech/Network Engineer If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Helpful Answer. | Connection Problems Check Here | Forum changes | Blackburnnet | GamesUnited | How to Test Your Speed | Blackburnnet on Facebook | GamesUnited on Twitter | VM SmartCall App
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Clever-clogs
reecesanford
Posts: 120
Registered: ‎12-04-2011

Re: DHCP FAILED errors and slow internet

CONNECTED VIA  ETHERNET

 


 

PING 24ms

DOWNLOAD  SPEED 0.15Mb

UPLOAD SPEED 1.03Mb

 

 

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel330750000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+

Downstream Channel
Lock StatusLockedModulationQAM256
Channel ID1Symbol Rate6952000
Downstream Frequency330750000 HzDownstream Power-3.0 dBmV
SNR42.2 dBmV  

Upstream Channel
Lock StatusLockedModulationQAM16
Channel ID3Symbol Rate2560 Ksym/sec
Upstream Frequency40800000 HzUpstream Power46.5 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID2643
Max Traffic Rate10240000 bps
Max Traffic Burst3044 bytes
Mix Traffic Rate0 bps

Primary Upstream Service Flow
Upstream(0)
SFID20880
Max Traffic Rate1072000 bps
Max Traffic Burst8160 bytes
Mix Traffic Rate0 bps
Max Concatenated Burst8160 bytes
Scheduling TypeBest Effort

Current System Time:Thu Jan 19 19:41:53 2012

 

 


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Reece>Ping www.google.co.uk

Pinging www-cctld.l.google.com [173.194.41.152] with 32 bytes of data:
Reply from 173.194.41.152: bytes=32 time=15ms TTL=54
Reply from 173.194.41.152: bytes=32 time=16ms TTL=54
Reply from 173.194.41.152: bytes=32 time=17ms TTL=54
Reply from 173.194.41.152: bytes=32 time=20ms TTL=54

Ping statistics for 173.194.41.152:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 20ms, Average = 17ms

C:\Users\Reece>Tracert www.google.co.uk

Tracing route to www-cctld.l.google.com [173.194.41.152]
over a maximum of 30 hops:

  1    10 ms     5 ms     5 ms  10.137.56.1
  2    34 ms    80 ms    40 ms  bagu-cam-1b-ge96.network.virginmedia.net [80.5.1
62.145]
  3     7 ms     5 ms     7 ms  bagu-core-1b-ae2-0.network.virginmedia.net [195.
182.180.9]
  4    20 ms     6 ms    53 ms  bagu-core-2b-ae4-0.network.virginmedia.net [80.5
.161.157]
  5    11 ms    19 ms     9 ms  leed-bb-1b-ae7-0.network.virginmedia.net [80.5.1
61.245]
  6    13 ms     9 ms    10 ms  leed-bb-1a-ae0-0.network.virginmedia.net [62.253
.187.185]
  7    14 ms    15 ms    22 ms  manc-bb-1b-as3-0.network.virginmedia.net [213.10
5.175.142]
  8    17 ms    22 ms    17 ms  tele-ic-3-ae0-0.network.virginmedia.net [212.43.
163.70]
  9    38 ms    39 ms    48 ms  138-14-250-212.static.virginmedia.com [212.250.1
4.138]
 10    15 ms    16 ms    18 ms  209.85.255.175
 11    16 ms    19 ms    16 ms  72.14.238.55
 12    18 ms    19 ms    25 ms  lhr08s03-in-f24.1e100.net [173.194.41.152]

Trace complete.

C:\Users\Reece>Pathping www.google.co.uk

Tracing route to www-cctld.l.google.com [173.194.67.94]
over a maximum of 30 hops:
  0  Reece-PC [192.168.0.2]
  1  10.137.56.1
  2  bagu-cam-1b-ge96.network.virginmedia.net [80.5.162.145]
  3  bagu-core-1b-ae1-0.network.virginmedia.net [195.182.175.25]
  4  bagu-core-2b-ae4-0.network.virginmedia.net [80.5.161.157]
  5  leed-bb-1b-ae7-0.network.virginmedia.net [80.5.161.245]
  6  leed-bb-1a-ae0-0.network.virginmedia.net [62.253.187.185]
  7  manc-bb-1b-as3-0.network.virginmedia.net [213.105.175.142]
  8  tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
  9  158-14-250-212.static.virginmedia.com [212.250.14.158]
 10  209.85.255.175
 11  209.85.253.90
 12  66.249.95.173
 13  209.85.250.161
 14     *        *        *
Computing statistics for 325 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Reece-PC [192.168.0.2]
                                0/ 100 =  0%   |
  1  ---     100/ 100 =100%   100/ 100 =100%  10.137.56.1
                                0/ 100 =  0%   |
  2   10ms     0/ 100 =  0%     0/ 100 =  0%  bagu-cam-1b-ge96.network.virginmed
ia.net [80.5.162.145]
                                0/ 100 =  0%   |
  3    9ms     0/ 100 =  0%     0/ 100 =  0%  bagu-core-1b-ae1-0.network.virginm
edia.net [195.182.175.25]
                                0/ 100 =  0%   |
  4    8ms     0/ 100 =  0%     0/ 100 =  0%  bagu-core-2b-ae4-0.network.virginm
edia.net [80.5.161.157]
                                0/ 100 =  0%   |
  5   14ms     0/ 100 =  0%     0/ 100 =  0%  leed-bb-1b-ae7-0.network.virginmed
ia.net [80.5.161.245]
                                0/ 100 =  0%   |
  6   13ms     1/ 100 =  1%     1/ 100 =  1%  leed-bb-1a-ae0-0.network.virginmed
ia.net [62.253.187.185]
                                0/ 100 =  0%   |
  7   16ms     6/ 100 =  6%     6/ 100 =  6%  manc-bb-1b-as3-0.network.virginmed
ia.net [213.105.175.142]
                                0/ 100 =  0%   |
  8   21ms     3/ 100 =  3%     3/ 100 =  3%  tele-ic-3-ae0-0.network.virginmedi
a.net [212.43.163.70]
                                0/ 100 =  0%   |
  9   20ms     0/ 100 =  0%     0/ 100 =  0%  158-14-250-212.static.virginmedia.
com [212.250.14.158]
                                0/ 100 =  0%   |
 10   25ms     0/ 100 =  0%     0/ 100 =  0%  209.85.255.175
                              100/ 100 =100%   |
 11  ---     100/ 100 =100%     0/ 100 =  0%  209.85.253.90
                                0/ 100 =  0%   |
 12  ---     100/ 100 =100%     0/ 100 =  0%  66.249.95.173
                                0/ 100 =  0%   |
 13  ---     100/ 100 =100%     0/ 100 =  0%  209.85.250.161

Trace complete.

C:\Users\Reece>


Please use plain text.
Clever-clogs
reecesanford
Posts: 120
Registered: ‎12-04-2011

Re: DHCP FAILED errors and slow internet

THIS IS CONNECTED WIRELESSLY

 

PING 24ms

DOWNLOAD SPEED 0.10Mb

UPLOAD SPEED 1.03Mb

 

 

 

 

 

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel330750000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+

Downstream Channel
Lock StatusLockedModulationQAM256
Channel ID1Symbol Rate6952000
Downstream Frequency330750000 HzDownstream Power-2.8 dBmV
SNR42.4 dBmV  

Upstream Channel
Lock StatusLockedModulationQAM16
Channel ID3Symbol Rate2560 Ksym/sec
Upstream Frequency40800000 HzUpstream Power46.5 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID2643
Max Traffic Rate10240000 bps
Max Traffic Burst3044 bytes
Mix Traffic Rate0 bps

Primary Upstream Service Flow
Upstream(0)
SFID20880
Max Traffic Rate1072000 bps
Max Traffic Burst8160 bytes
Mix Traffic Rate0 bps
Max Concatenated Burst8160 bytes
Scheduling TypeBest Effort

Current System Time:Thu Jan 19 19:14:36 2012

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Reece>Ping www.google.co.uk

Pinging www-cctld.l.google.com [173.194.67.94] with 32 bytes of data:
Reply from 173.194.67.94: bytes=32 time=21ms TTL=46
Reply from 173.194.67.94: bytes=32 time=27ms TTL=46
Reply from 173.194.67.94: bytes=32 time=21ms TTL=46
Reply from 173.194.67.94: bytes=32 time=22ms TTL=46

Ping statistics for 173.194.67.94:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 27ms, Average = 22ms

C:\Users\Reece>Tracert www.google.co.uk

Tracing route to www-cctld.l.google.com [173.194.67.94]
over a maximum of 30 hops:

  1     5 ms    10 ms     8 ms  10.137.56.1
  2    68 ms    42 ms    79 ms  bagu-cam-1b-ge96.network.virginmedia.net [80.5.1
62.145]
  3    21 ms     7 ms     8 ms  bagu-core-1b-ae1-0.network.virginmedia.net [195.
182.175.25]
  4     7 ms     8 ms     9 ms  bagu-core-2b-ae4-0.network.virginmedia.net [80.5
.161.157]
  5    12 ms    10 ms    10 ms  leed-bb-1b-ae7-0.network.virginmedia.net [80.5.1
61.245]
  6     9 ms    16 ms     8 ms  leed-bb-1a-ae0-0.network.virginmedia.net [62.253
.187.185]
  7    11 ms    13 ms    12 ms  manc-bb-1b-as3-0.network.virginmedia.net [213.10
5.175.142]
  8    17 ms    20 ms    18 ms  tele-ic-3-ae0-0.network.virginmedia.net [212.43.
163.70]
  9    64 ms    41 ms    39 ms  158-14-250-212.static.virginmedia.com [212.250.1
4.158]
 10    19 ms    18 ms    15 ms  209.85.255.175
 11    22 ms    19 ms    18 ms  209.85.253.90
 12    28 ms    34 ms    22 ms  66.249.95.173
 13    26 ms    23 ms    24 ms  209.85.250.161
 14     *        *        *     Request timed out.
 15    25 ms    24 ms    22 ms  wi-in-f94.1e100.net [173.194.67.94]

Trace complete.

C:\Users\Reece>Pathping www.google.co.uk

Tracing route to www-cctld.l.google.com [173.194.67.94]
over a maximum of 30 hops:
  0  Reece-PC [192.168.0.5]
  1  10.137.56.1
  2  bagu-cam-1b-ge96.network.virginmedia.net [80.5.162.145]
  3  bagu-core-1b-ae1-0.network.virginmedia.net [195.182.175.25]
  4  bagu-core-2b-ae4-0.network.virginmedia.net [80.5.161.157]
  5  leed-bb-1b-ae7-0.network.virginmedia.net [80.5.161.245]
  6  leed-bb-1a-ae0-0.network.virginmedia.net [62.253.187.185]
  7  manc-bb-1b-as3-0.network.virginmedia.net [213.105.175.142]
  8  tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
  9  158-14-250-212.static.virginmedia.com [212.250.14.158]
 10  209.85.255.175
 11  209.85.253.90
 12     *     66.249.95.173
 13  209.85.250.167
 14     *        *        *
Computing statistics for 325 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Reece-PC [192.168.0.5]
                                0/ 100 =  0%   |
  1  ---     100/ 100 =100%   100/ 100 =100%  10.137.56.1
                                0/ 100 =  0%   |
  2   10ms     0/ 100 =  0%     0/ 100 =  0%  bagu-cam-1b-ge96.network.virginmed
ia.net [80.5.162.145]
                                0/ 100 =  0%   |
  3    9ms     0/ 100 =  0%     0/ 100 =  0%  bagu-core-1b-ae1-0.network.virginm
edia.net [195.182.175.25]
                                0/ 100 =  0%   |
  4   10ms     0/ 100 =  0%     0/ 100 =  0%  bagu-core-2b-ae4-0.network.virginm
edia.net [80.5.161.157]
                                0/ 100 =  0%   |
  5   17ms     0/ 100 =  0%     0/ 100 =  0%  leed-bb-1b-ae7-0.network.virginmed
ia.net [80.5.161.245]
                                0/ 100 =  0%   |
  6   14ms     1/ 100 =  1%     1/ 100 =  1%  leed-bb-1a-ae0-0.network.virginmed
ia.net [62.253.187.185]
                                0/ 100 =  0%   |
  7   17ms     7/ 100 =  7%     7/ 100 =  7%  manc-bb-1b-as3-0.network.virginmed
ia.net [213.105.175.142]
                                0/ 100 =  0%   |
  8   23ms     3/ 100 =  3%     3/ 100 =  3%  tele-ic-3-ae0-0.network.virginmedi
a.net [212.43.163.70]
                                0/ 100 =  0%   |
  9   22ms     0/ 100 =  0%     0/ 100 =  0%  158-14-250-212.static.virginmedia.
com [212.250.14.158]
                                0/ 100 =  0%   |
 10   26ms     0/ 100 =  0%     0/ 100 =  0%  209.85.255.175
                              100/ 100 =100%   |
 11  ---     100/ 100 =100%     0/ 100 =  0%  209.85.253.90
                                0/ 100 =  0%   |
 12  ---     100/ 100 =100%     0/ 100 =  0%  66.249.95.173
                                0/ 100 =  0%   |
 13  ---     100/ 100 =100%     0/ 100 =  0%  209.85.250.167

Trace complete.

C:\Users\Reece>

 


 

 

 

 

 

 

Please use plain text.
Forum Team
Ralph_R
Posts: 4,508
Registered: ‎23-11-2011

Re: DHCP FAILED errors and slow internet

Hi reecesanford,

 

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.


Ralph
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?
Please use plain text.
Clever-clogs
reecesanford
Posts: 120
Registered: ‎12-04-2011

Re: DHCP FAILED errors and slow internet

An Engineer came out and gave us a new modem/router and the speed since has been good.

He also took something off the modem that a previous engineer had connected to it as he said this was causing one of the power levels to be wrong.

 

However im still getting all these errors.Now is it an issue with my laptop or not?

 

Mon Feb 13 22:45:49 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Sun Feb 12 18:02:19 2012   Error (4)  DHCP RENEW sent - Invalid DHCP option 
 Fri Feb 10 20:36:02 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Fri Feb 10 15:34:44 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Tue Feb 07 23:49:07 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Tue Feb 07 17:51:28 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Mon Feb 06 14:04:33 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Mon Feb 06 03:39:26 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Fri Feb 03 08:36:59 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Mon Jan 30 17:58:42 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Sat Jan 28 03:06:55 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Fri Jan 27 15:30:24 2012   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
Please use plain text.
Superuser
Swt4ajp
Posts: 11,074
Registered: ‎20-06-2010

Re: DHCP FAILED errors and slow internet

hi

 

those errors are fine

 

its ok unless you see like 10 t3 time outs within a space of 20-30mins

 

or the same for t4 timeouts

 

Thanks
I do not work for Virgin Media, All advice is given at your own risk. Im A Computer Tech/Network Engineer If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Helpful Answer. | Connection Problems Check Here | Forum changes | Blackburnnet | GamesUnited | How to Test Your Speed | Blackburnnet on Facebook | GamesUnited on Twitter | VM SmartCall App
Please use plain text.