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Fresh as a Daisy
Rich50
Posts: 3
Registered: ‎11-01-2011

DHCP FAILED - Requested Info not supported.

Hi

 

I have had virgin media since December and every 2 days, the modem (vmdg280) loses internet connection with the error

 

TimePriorityDescription
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 

 

 

All the modem lights are on as they should be, it appears to be the same error a lot of users have reported regarding the IP address.  Any help would be appreciated, as I am fed up with unpluging the modem to reboot every day.

 

Also, could someone confirm if the power levels are correct?

 

Connection Details

 


Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel322750000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+

Downstream Channel
Lock StatusLockedModulationQAM256
Channel ID122Symbol Rate5360537
Downstream Frequency322750000 HzDownstream Power1.0 dBmV
SNR38.6 dBmV  

Upstream Channel
Lock StatusLockedModulationQAM16
Channel ID3Symbol Rate2560 Ksym/sec
Upstream Frequency45800000 HzUpstream Power41.5 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID4078
Max Traffic Rate10240000 bps
Max Traffic Burst3044 bytes
Mix Traffic Rate0 bps

Primary Upstream Service Flow
Upstream(0)
SFID4077
Max Traffic Rate512000 bps
Max Traffic Burst1600 bytes
Mix Traffic Rate0 bps
Max Concatenated Burst1522 bytes
Scheduling TypeBest Effort

 

 

 

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Gandalf
Pete_R
Posts: 4,943
Registered: ‎18-03-2010

Re: DHCP FAILED - Requested Info not supported.

Hi Rich,

 

I've had a look and I've been unable to see any serious issues with your connection at present.

 

Can you please confirm whether your issue occurs when on a direct conenction to the hub? Are you able to connect to the hub or perform any pings or traceroutes to the internet when the issue occurs? Finally, could you please post back with your full event log?

Regards,

Peter Rafferty

Help and Support Forum Team


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Fresh as a Daisy
Rich50
Posts: 3
Registered: ‎11-01-2011

Re: DHCP FAILED - Requested Info not supported.

Pete

 

Thank you for response.  Believe it or not, after two months of connection dropping every two days, it has been perfect since I logged this on the forum. 

 

Having checked the modem settings etc, I believe that the R8 firmware downloaded on the last reboot of the modem.

 

Thanks

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Gandalf
Ray_M
Posts: 5,090
Registered: ‎18-03-2010

Re: DHCP FAILED - Requested Info not supported.

Hello Rich50,

 

Thanks for the update. Please post back if you experience any further issues.

 

Regards,

Ray Miranda

Help & Support Forum Team


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Fresh as a Daisy
thel3000
Posts: 2
Registered: ‎27-09-2011

Re: DHCP FAILED - Requested Info not supported.

I'm having the same issue as OP. 

 

This is becoming much more of a nuisance since I started to play online. 

 

The connection just .. dies.. have to reboot the modem (superhub) and all works fine for some time. Seems to be happening more often recently. Any tips? 

 

Here's the log.

 


TimePriorityDescription
 Time Not Established  Critical (3) 

 DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; 

 

 

 



DescriptionCountLast OccurenceTargetSource
Illegal TCP header 19995  Sun Jul 17 10:59:33 2011   192.168.0.2:0  216.246.225.217:0 
IP packet w/MC or BC SRC addr 12  Sun Jul 17 13:10:20 2011   209.85.227.109:993  10.79.203.255:65364 
Illegal TCP header 10978  Tue Sep 27 11:29:32 2011   81.217.129.194:0  192.168.0.4:0 

 

Any ideas? Any help would be appreciated!

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Fresh as a Daisy
thel3000
Posts: 2
Registered: ‎27-09-2011

Re: DHCP FAILED - Requested Info not supported.



Downstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPowerSNRDocsis/EuroDocsis locked
LockedQAM25612855616000 Kbits/sec323000000 Hz4.1 dBmV42.2 dBHybrid
LockedQAM25612555616000 Kbits/sec299000000 Hz4.8 dBmV42.4 dBHybrid
LockedQAM25612655616000 Kbits/sec307000000 Hz4.8 dBmV42.7 dBHybrid
LockedQAM25612755616000 Kbits/sec315000000 Hz5.0 dBmV42.5 dBHybrid
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV0.0 dBUnknown

Upstream Channels
Lock StatusModulationChannel IDMax Raw Bit RateFrequencyPower
LockedATDMA520480 Kbits/sec45800000 Hz58.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
UnlockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 


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Specialist
Di_S
Posts: 477
Registered: ‎18-08-2011

Re: DHCP FAILED - Requested Info not supported.

Hi thel3000,

 

Sorry to hear you have been having trouble with your connection.

 

I have sent you a private message

 

thanks

Di


Diane Smith
Help & Support Forum Team


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Fresh as a Daisy
jonoblades
Posts: 1
Registered: ‎05-10-2011

Re: DHCP FAILED - Requested Info not supported.

I seem to be having the same issue - every 2/3 days we lose internet connection or have very intermittent internet access. On top of this, at the same time, on or more of our laptops cannot connect to the wireless as it cannot receive an IP address from the DHCP on the router. This corresponds with the log that states "DHCP FAILED - Requested Info not supported. "
The problem is resolved following a reboot.
Any help would be appreciated.
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Fresh as a Daisy
Narathul
Posts: 1
Registered: ‎05-10-2011

Re: DHCP FAILED - Requested Info not supported.

Hi everyone,

I'm getting the same issues.

Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Time Not Established  Critical (3)  Received Response to Broadcast Maintenance Request, But no Un... 
 Time Not Established  Critical (3)  No Ranging Response received - T3 time-out 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Sun Oct 02 10:50:40 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Thu Sep 22 19:54:40 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Time Not Established  Critical (3)  Received Response to Broadcast Maintenance Request, But no Un... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Wed Aug 31 11:49:31 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Tue Aug 30 04:15:44 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Thu Aug 18 19:25:16 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Sun Aug 14 19:56:00 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Thu Aug 11 11:10:44 2011   Critical (3)  SYNC Timing Synchronization failure - Failed to acquire FEC f... 
 Thu Aug 11 06:20:51 2011   Critical (3)  DHCP FAILED - Requested Info not supported. 
 Thu Aug 11 06:09:05 2011   Critical (3)  Received Response to Broadcast Maintenance Request, But no Un... 
 Thu Aug 11 11:10:43 2011   Critical (3)  SYNC Timing Synchronization failure - Failed to acquire QAM/Q... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Thu Jul 14 18:25:30 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Thu Jul 14 00:38:27 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported. 
 Mon Jul 11 11:07:35 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Sat Jul 09 15:16:04 2011   Critical (3)  Started Unicast Maintenance Ranging - No Response received - ... 
 Thu Jul 07 12:10:07 2011   Critical (3)  DHCP FAILED - Requested Info not supported. 


Any help would be appreciated.

 

Thanks.

 

John

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Dr. Yes
John_O
Posts: 5,728
Registered: ‎16-06-2010

Re: DHCP FAILED - Requested Info not supported.

Hi jonoblades,

 

I have checked your connection and local network and am unable to find an issue. In order for us to investigate this further, the next time your connection drops can you please post your local power levels and event log from within the hub config pages? To enable to us to keep a track of each individual issue can you please post this information in a new thread?

Regards,

John O

Help & Support Forum Team


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