I also live in the Brighton BN2 area and "supposedly" receive Virgin broadband. Frankly, I believe it would be more accurate to say I charitably donate to them as yet I am still to receive any kind of service (internet or customer) in return.
We are connected to the Brig15 host. A quick (extreme sarcasm implied) internet search reveals there have been complaints from residents about the quality of Virgin internet in this area for years - even featuring on the Argus website. If you wish to read the article I suggest you visit a family member or friend who subscribes to a different ISP.
Current customers have, admittedly anecdotally, reported - although from the numbers, I now suspect statistically proved to a degree accepted by the scientist of your choice - that the internet speeds are unusable during the evening when demand is greatest, thereby proving this is an issue of service provision. Virgin have had ample time to add capacity but have not.
Unless the service improves by the 12/12/10, the date the charming and extremely expensive young lady on the phone promised, then I shall be demanding a full refund for the four months of contract I have already paid, termination of the contract, and compensation as well as reporting to IPSA.
Hopefully it should not take long before the local universities pick up on the nightmare of Virgin internet in the same way they do with rogue landlords and the company realises, if it advertises a service it does not provide, makes false promises of fixes and treats customers with contempt then the speed with which they acquire new customers will start to equal their download speeds.
Nick, wherever in Brighton you may be, if you manage to get an improvement in service I will find you and buy you a curry.
This is what i get during the day and im on the 20MB package good upload but not very good download and at night it drops and i cant even load a webpage and i cant download at all. 
)
