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Settling in
Nickd-brighton
Posts: 8
Registered: ‎04-12-2010

Cripplingly slow/intermittent speeds in BN2 area :(

Over the past month our 20mb package has been slow and inconsistent, varying from the full 20mb down to speeds that would embarrass a 56K modem.  Between 4pm and 11pm the internet is completely unusable, with Google taking up to 3 or 4 minutes to load. Forget anything as adventurous as YouTube.

 

Just registering and posting this message has taken about an hour... details below. Any help from Virgin would be incredibly appreciated.

 

Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

322750000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Configuration File

OK

 

Security

Enabled

BPI+

 

Downstream Channel

Lock Status

Locked

Modulation

QAM256

Channel ID

123

Symbol Rate

5360537

Downstream Frequency

322750000 Hz

Downstream Power

9.0 dBmV

SNR

44.9 dBmV

 

 

 

Upstream Channel

Lock Status

Locked

Modulation

QPSK

Channel ID

2

Symbol Rate

5120 Ksym/sec

Upstream Frequency

35800000 Hz

Upstream Power

52.2 dBmV

 

Primary Downstream Service Flow

Downstream(0)

SFID

1441

Max Traffic Rate

20480000 bps

Max Traffic Burst

3044 bytes

Mix Traffic Rate

0 bps

 

Primary Upstream Service Flow

Upstream(0)

SFID

1440

Max Traffic Rate

2080000 bps

Max Traffic Burst

8160 bytes

Mix Traffic Rate

0 bps

Max Concatenated Burst

8160 bytes

Scheduling Type

Best Effort

 

 

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Just joined
lfcleon4
Posts: 1
Registered: ‎04-12-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

I also live in the Brighton BN2 area and "supposedly" receive Virgin broadband. Frankly, I believe it would be more accurate to say I charitably donate to them as yet I am still to receive any kind of service (internet or customer) in return.

 

We are connected to the Brig15 host. A quick (extreme sarcasm implied) internet search reveals there have been complaints from residents about the quality of Virgin internet in this area for years - even featuring on the Argus website. If you wish to read the article I suggest you visit a family member or friend who subscribes to a different ISP.

 

Current customers have, admittedly anecdotally, reported - although from the numbers, I now suspect statistically proved to a degree accepted by the scientist of your choice - that the internet speeds are unusable during the evening when demand is greatest, thereby proving this is an issue of service provision. Virgin have had ample time to add capacity but have not.

 

Unless the service improves by the 12/12/10, the date the charming and extremely expensive young lady on the phone promised, then I shall be demanding a full refund for the four months of contract I have already paid, termination of the contract, and compensation as well as reporting to IPSA.

 

Hopefully it should not take long before the local universities pick up on the nightmare of Virgin internet in the same way they do with rogue landlords and the company realises, if it advertises a service it does not provide, makes false promises of fixes and treats customers with contempt then the speed with which they acquire new customers will start to equal their download speeds.

 

Nick, wherever in Brighton you may be, if you manage to get an improvement in service I will find you and buy you a curry.

 

 

 

 

 

 

 

 

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Settled in nicely I
kjstevens
Posts: 17
Registered: ‎05-12-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

ive got the same fault has well in the bn2 area and ive called up about 20 times and they also said 12/12/10

im getting sick of virgin i think it will be better if i changed provider 

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Settled in nicely I
kjstevens
Posts: 17
Registered: ‎05-12-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

This is what i get during the day and im on the 20MB package good upload but not very good download and at night it drops and i cant even load a webpage and i cant download at all. 

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Settled in nicely I
kjstevens
Posts: 17
Registered: ‎05-12-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel314750000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
Configuration FileOK 
SecurityEnabledBPI+


Downstream Channel
Lock StatusLockedModulationQAM256
Channel ID35Symbol Rate5360537
Downstream Frequency314750000 HzDownstream Power-8.0 dBmV
SNR41.9 dBmV  

Upstream Channel
Lock StatusLockedModulationQAM16
Channel ID3Symbol Rate5120 Ksym/sec
Upstream Frequency45800000 HzUpstream Power49.7 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID6035
Max Traffic Rate20480000 bps
Max Traffic Burst3044 bytes
Mix Traffic Rate0 bps

Primary Upstream Service Flow
Upstream(0)
SFID6034
Max Traffic Rate2080000 bps
Max Traffic Burst8160 bytes
Mix Traffic Rate0 bps
Max Concatenated Burst8160 bytes
Scheduling TypeBest Effort

ANY HELP Virgin 

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Settling in
Nickd-brighton
Posts: 8
Registered: ‎04-12-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

Heres our traceroute:

 

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

  1    35 ms    78 ms   108 ms  10.10.140.1
  2    88 ms    10 ms    20 ms  brig-core-1a-ae1-2566.network.virginmedia.net [8
0.3.65.33]
  3     *       17 ms    72 ms  glfd-bb-1a-so-020-0.network.virginmedia.net [212
.43.162.221]
  4    23 ms    66 ms    82 ms  glfd-bb-1b-ae0-0.network.virginmedia.net [213.10
5.172.6]
  5   111 ms    25 ms   154 ms  glfd-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.46]
  6    62 ms    26 ms    85 ms  redb-ic-1-as0-0.network.virginmedia.net [62.253.
185.78]
  7   156 ms    48 ms    88 ms  212.58.239.249
  8    39 ms    27 ms    36 ms  212.58.238.149
  9   100 ms    32 ms    48 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

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Tech Wizard III
Paul_B
Posts: 4,479
Registered: ‎18-03-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

[ Edited ]

Hi Nickd-brighton, kjstevens & lfcleon4,

  You are affected by a fault with utilisation on the same UBR and cable (brig-cmts-15-Cable5/0/3) . Work is being planned to resolve this under reference : F001448094. We shall update when a fix date is made available to us. The date of the 12th I believe was for another issue which would have been affecting you, this has been closed. Please accept my apologise for the inconvenience this will cause.

 

Regards.


Paul Buchanan
Help & Support Forum Team


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Settled in nicely I
sandweson
Posts: 21
Registered: ‎03-12-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

God, it is a  year i kissed online gaming goodbye, past 6 months said goodbye to online radios and youtube.

past month almost said goodbye to browsing even off peak time.

i think i just sell my pc now and go and buy a old good newspaper, but just wordering, why did i have to pay for last year ? i think every one who where on brige 15 since november last year should get a full refund.i do not include couple of keyboard i broke from anger.

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A regular I
joesmaker
Posts: 85
Registered: ‎02-02-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

[ Edited ]

Well Sandweson,

 

I wish you were right and everybody could get a FULL refund.

But you and me, as I would guess everybody, know it wont happen.

You can get I think up to 2 months refunds if you re good. Cause the call center will tell "We give you a credit of £20", just say it is not good enough, you might get more.

Or if you re unsatisfied, wait and change provider (I know easy to say :smileyhappy: )

Good luck though

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Settled in nicely I
kjstevens
Posts: 17
Registered: ‎05-12-2010

Re: Cripplingly slow/intermittent speeds in BN2 area :(

could you please keep me updated on when this will be fixed 

thank you

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