Connection dropping

[Jason_G]

Hi Headhunter,

We are working as quickly as we can to get this issue resolved, the estimate now being given is Friday morning, although we will get this fixed sooner if we can.

[Jason_G]

Hi seanboswell,

You are on a completely different part of the network from headhunter, and thus are not affected by the same fault.

I have run checks on both your connection and the local network and remain unable to find anything wrong at the moment. Can you please follow the advice which Jen has given you on the previous page as this will assist with trying to determine what the issue with your own connection is.

[seanboswell]

I tried what was suggested and the same problem happened...

[Lindsey_P]

Hi seanboswell,

Sorry that you've encountered issues with your service, I've checked the network segment that you're connected to and can find no faults at present. Equally your local connection appears to be functioning well with all power level and SNR readings within optimal range. 

Are you experiencing this issue while using your connection wired or wirelessly?

[Lindsey_P]

Hi Headhunter,

Sorry to see you're also experiencing issues with your connection, I have sent your a Private Message regarding this. 

[Benjamin_T]

Hi Headhunter,

The fault under Reference F002047346 has been given an estimated fix date of 29/06/2012. This issue is currently being investigated by our networks team. At the present time we have no way of escalating this issue further.

[Headhunter]

Thanks for coming back to me Ben.

If say it's not fixed by July 1st - can we escalate any further or is that it?

David

[seanboswell]

Wired this problem is happening with,

Tried changing the network cable to see if it was a cable fault and still the same problem.

the modem is losing signal/rebooting itself causing the connection to drop for 1-5 mins randomly there is no set interval in which it happens.

[Dale_T]

Hi seanboswell,

I have checked your modem and the connection has been completely stable since the last reboot.

Just like my colleagues, I can see no issue with your power levels or the SNR on your network segment.

[seanboswell]

I've sat and tried nearly everything i can think of to solve this today, updated the router firmware tried all the options available within the router to see if that was causing a problem but it still occasionally dropping connection for a few seconds or 2 long enough to disconnect you from any game you are playing etc.

Its frustrating to say the least it was perfectly fine 2/3 weeks ago but been a pain since, is there no chance these new upgrades taking place on the network could be causing the drop of the connection as ive run out of other ideas!!