Check my power levels please

[swt4ajp]

hi andycc

i can see your downstream power levels are too high and need lowering by a local engineer

you have 2 options

1) call 150 (free from a vm landline) option 2,3,2 or from any other phone 08454541111 (call charges may apply)

or

2) wait here for approx 2-4 days for a member of staff to reply

[Peter_Li]

Hi andycc,

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.

[Liam158]

Hi, 

So after my SNR levels got adjusted it seems like i am suffering from high utilisation or something because it is impossible to play any game online at any time without getting lag just like it was before the SNR adjusment.

http://gyazo.com/1d9d398ab57f27c6e8df8c57f69f955a 

As you can see on the thinkbroadband graph there was two crazy spikes of packet loss where my internet was completly unusable for 30 mins each time. It would just time out whatever i tried to load and say no 'No data was sent'. Also why am i getting 40ms ping constantly making my intenet useles for online gaming. 

http://gyazo.com/d705ffafb955d66a28774d764dec791c 

Those are my power levels after the adjustment. 

http://gyazo.com/56efcf5dab9d52ac728377c6416e4b05 

Traceroute to bbc.co.uk at 10:35 

I will post another traceroute and speedtests and stuff later when my connection gets hectic.

[Liam158]

Ok so my Internet is starting to suffer from the high utilisation I guess seen as though web pages are taking longer than usual to load and online gaming as become obsolete. However my connection today has been the best it has been in like a month but online gaming is still a challenge because of the high pings constantly. I just had to stop playing online because the lag makes it impossible. As I said previously I would post some more speed tests and trace routes so here they are.  

http://gyazo.com/b4d3266000df9728a3605c9a7db692b7 

http://gyazo.com/93d7d767793ebdbe63f6fa1febe8675b For some reason it says 19:38 but really it was tested at 20:38

As you can see the ping has rose to a crazy 72ms and the download speed is being affected. Tested at 20:30 

http://gyazo.com/19d8eebc6f4837d9e5dc778c73185812 

Here is the traceroute. Tested at 20:33 

I told you things get hectic

[AMWSmith]

rats. why did the second page not show on my screen.

If you try a test on http://www.pingtest.net and see what that returns.

[Liam158]

So here is my pingtest.net results as you requested but personally I don't like using pingtest.net because the ping it tells you is a complete lie.

http://gyazo.com/3440ee4c4c9093f3d7779c2d16d03e0c 

As you can see the jitter is high which is a big deal if you want to be able to game online. I just ran a speed test and it gave 72ms ping where as the ping told from the ping test is 23ms. I believe the 72ms seen as though online gaming is impossible and web pages take longer to load.

[Liam158]

There we go again I just got crazy packet loss spikes around 20:30. It was around 30% packet loss, ping up to 300ms and jitter reached 100ms which is expected with packet loss. This is now getting anoying not being able to game online and having these crazy spikes.

I hope this will get fixed soon.

[Jen_A]

Hi Liam158,

I am sorry that you are experiencing these issues.

Fault ref F002035804 was closed as fixed on 16/06/2012, this was for a low SNR issue.

There is not a utilisation problem on the network, so if you are using a wired connection, there should not be any latency issues or packet loss.

If you are using wireless, please click here for a list of settings to alter to stabilise the connection.  Also, try using a wired connection and see if that makes any improvements.

In addition, some of our customers have reported that disabling the UPnP within the Superhub stabilises the connection for gaming.

Hope this helps.

[Liam158]

Firstly, I have disabled UPnP and gaming is still impossible even at 15:00.

Secondly, I am using an ethernet cable and still having latency problems.

So you have no clue what is causing these crazy packet loss spikes and constant pings above 40ms? I carnt even remeber the last time my ping was below 40ms.

[Lindsey_P]

Hi Liam158,

Can you please provide us with ping tests and trace routes both to bbc.co.uk and a gaming server that you use?

I'm very sorry that you're continuing to encounter difficulty with your connection, however this will help us pin point where the fault lies.