on 13-06-2012 11:16
i can see your downstream power levels are too high and need lowering by a local engineer
you have 2 options
1) call 150 (free from a vm landline) option 2,3,2 or from any other phone 08454541111 (call charges may apply)
2) wait here for approx 2-4 days for a member of staff to reply
I do not work for Virgin Media, All advice is given at your own risk. Im A Computer Tech/Network Engineer If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Helpful Answer. | Connection Problems Check Here | Forum changes | Blackburnnet | Broadband Wiki |R36 Release Notes | GamesUnited | How to Test Your Speed | Blackburnnet on Facebook | GamesUnited on Twitter
on 15-06-2012 23:22
16-06-2012 10:38 - edited 16-06-2012 10:50
So after my SNR levels got adjusted it seems like i am suffering from high utilisation or something because it is impossible to play any game online at any time without getting lag just like it was before the SNR adjusment.
As you can see on the thinkbroadband graph there was two crazy spikes of packet loss where my internet was completly unusable for 30 mins each time. It would just time out whatever i tried to load and say no 'No data was sent'. Also why am i getting 40ms ping constantly making my intenet useles for online gaming.
Those are my power levels after the adjustment.
Traceroute to bbc.co.uk at 10:35
I will post another traceroute and speedtests and stuff later when my connection gets hectic.
on 16-06-2012 20:44
Ok so my Internet is starting to suffer from the high utilisation I guess seen as though web pages are taking longer than usual to load and online gaming as become obsolete. However my connection today has been the best it has been in like a month but online gaming is still a challenge because of the high pings constantly. I just had to stop playing online because the lag makes it impossible. As I said previously I would post some more speed tests and trace routes so here they are.
http://gyazo.com/93d7d767793ebdbe63f6fa1febe8675b For some reason it says 19:38 but really it was tested at 20:38
As you can see the ping has rose to a crazy 72ms and the download speed is being affected. Tested at 20:30
Here is the traceroute. Tested at 20:33
I told you things get hectic
17-06-2012 13:26 - edited 17-06-2012 13:34
rats. why did the second page not show on my screen.
If you try a test on http://www.pingtest.net and see what that returns.
18-06-2012 20:39 - edited 18-06-2012 20:40
So here is my pingtest.net results as you requested but personally I don't like using pingtest.net because the ping it tells you is a complete lie.
As you can see the jitter is high which is a big deal if you want to be able to game online. I just ran a speed test and it gave 72ms ping where as the ping told from the ping test is 23ms. I believe the 72ms seen as though online gaming is impossible and web pages take longer to load.
on 18-06-2012 23:03
There we go again I just got crazy packet loss spikes around 20:30. It was around 30% packet loss, ping up to 300ms and jitter reached 100ms which is expected with packet loss. This is now getting anoying not being able to game online and having these crazy spikes.
I hope this will get fixed soon.
19-06-2012 12:54 - edited 19-06-2012 12:55
I am sorry that you are experiencing these issues.
Fault ref F002035804 was closed as fixed on 16/06/2012, this was for a low SNR issue.
There is not a utilisation problem on the network, so if you are using a wired connection, there should not be any latency issues or packet loss.
If you are using wireless, please click here for a list of settings to alter to stabilise the connection. Also, try using a wired connection and see if that makes any improvements.
In addition, some of our customers have reported that disabling the UPnP within the Superhub stabilises the connection for gaming.
Hope this helps.
on 19-06-2012 15:06
Firstly, I have disabled UPnP and gaming is still impossible even at 15:00.
Secondly, I am using an ethernet cable and still having latency problems.
So you have no clue what is causing these crazy packet loss spikes and constant pings above 40ms? I carnt even remeber the last time my ping was below 40ms.
on 21-06-2012 21:13
Can you please provide us with ping tests and trace routes both to bbc.co.uk and a gaming server that you use?
I'm very sorry that you're continuing to encounter difficulty with your connection, however this will help us pin point where the fault lies.