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Wizard
satanswombat
Posts: 63
Registered: ‎23-02-2010

Can someone tell me if I am being traffic shaped?

Hi,

 

My connection to the news server is running at 2.6 and my web browsing is actually painful.

 

Can someone say whether I am being thrafic shaped at this point ( though I shouldn't be as it started at 3.55pm ) or if I need to investigate more my end?

 

I have of course restarted everything I can get my hands on so far to no effect.

 

 

del

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Trust Me, I’m a Doctor
Benjamin_T
Posts: 3,545
Registered: ‎23-11-2011

Re: Can someone tell me if I am being traffic shaped?

Hi satanswombat,

 

I have checked your connection to the network but I have found no issues.

 

Could you please let us know what make/model router you are using so that we can help further?

I work for Virgin Media but my opinions are my Own
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Wizard
satanswombat
Posts: 63
Registered: ‎23-02-2010

Re: Can someone tell me if I am being traffic shaped?

[ Edited ]

I'm using a VMDG 280.

 

And the problem is you are incorrectly applying traffic management times. I just got STM'd at 15:25.

 

Please fix this as frankly it's a bit annoying trying to guess which hour you have randomly decided is the free for all hour this time.

 

 

satanswombat

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Captain Clued-Up
James_C
Posts: 2,111
Registered: ‎05-12-2011

Re: Can someone tell me if I am being traffic shaped?

Hi satanswombat,

 

I am sorry to hear you believe you were traffic managed outside of the policies times.  Can you please post your config pages to view your speeds at the time of the problem if this happens again so we can pass this on to the relevant team to investigate please?

Kind Regards,


James_C
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?

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Wizard
satanswombat
Posts: 63
Registered: ‎23-02-2010

Re: Can someone tell me if I am being traffic shaped?

Sure I'll post them tomorrow for you. :smileyhappy:

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Wizard
satanswombat
Posts: 63
Registered: ‎23-02-2010

Re: Can someone tell me if I am being traffic shaped?

Ok,

 

Here is the config page at just after three when I was getting the full 10meg download from usenet and web pages loaded quickly;

 

http://img839.imageshack.us/img839/36/clocka.jpg 

 

And here it is at 3.21 when usenet was reduced to 2.6M and web pages loaded like a snail dreading a dentists appointment;

 

http://img811.imageshack.us/img811/340/three21trafficshaped.jpg 

 

I did notice the modem has not taken DST into consideration.

 

 

satanswombat

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Boffin
ndev2k
Posts: 241
Registered: ‎12-10-2010

Re: Can someone tell me if I am being traffic shaped?

On both of those images your stats show you are still on the 10Mb config file. This would change to 2560000 or similar if the TM had kicked in.
**********************************
I work for Virgin - but all opinions posted here are my own
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Wizard
satanswombat
Posts: 63
Registered: ‎23-02-2010

Re: Can someone tell me if I am being traffic shaped?

Hi,

 

Then why has my download slowed to 2.6 meg and ( historically ) will remain so for the next 5 hours when it will miraculously return to 10 meg?

 

I can assure you I am not imagining it - the frustration is entirely real. :smileysad:

 

It's not like I am the only person this is happening to either. :/

 

 

 

 

 

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Boffin
ndev2k
Posts: 241
Registered: ‎12-10-2010

Re: Can someone tell me if I am being traffic shaped?

It could be that the Superhub is not registering the change in tier of service when the TM is applied.

Could you go to tools.virginmedia.com adn then post here what it says under Client Host Name.

This will show us which segment you are on and will make it easier to determine if others seeing the issues are on the same segment. Therefore proving a network issue.
**********************************
I work for Virgin - but all opinions posted here are my own
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Wizard
satanswombat
Posts: 63
Registered: ‎23-02-2010

Re: Can someone tell me if I am being traffic shaped?

Sure, :smileyhappy:

 

Your Access Info

Client IP: 82.41.221.60
Client Host Name: cpc10-sgyl35-2-0-cust59.18-2.cable.virginmedia.com

tools.virginmedia.com machine uptime: 29 days, 20:38 hours

 

There are a few of us here;

 

http://community.virginmedia.com/t5/Up-to-30Mb-Setup-Equipment/Incorrect-STM-Trigger/m-p/1440554#M16... 

 

 

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