on 06-12-2011 21:55
Hi all, my 30mb? broadband has been running very slow (average around 2mb) for a few months now and the service is very intermittent, cutting out regularly during downloads. I have spoken to VM who tell me this is due to work going on in the area, but neigbours are not having the same issue and the work started only a month ago. I did request an engineer but was told that this would be refused while the work is ongoing.
My stats are
|Current System Time:Tue Dec 06 21:46:39 2011|
on 13-12-2011 19:43
We do have an open fault on your local chassis which is linked to high upstream utilisation and this will be the likely cause of the problems you are reporting. Fault reference is F001818702 and we are currently waiting for our Planning team to publish an estimated fix date. Please bump this thread in 3-5 days time and we will check for updates.
We're sorry for any inconvenience this may be causing.
Help & Support Forum Team
If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.
If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
Got a problem? Check for faults online with our new service status and fault checker
on 21-12-2011 12:19
Ticket F001818702 currently has an estimated fix date of 25th January 2012. We're very sorry for the inconvenience this has caused.