Brighton - Packet Loss, high pings etc BN1

[Pete_R]

HI UpperNthSt,

F001580534 is now showing as closed as the noise ingress has been removed.  Is your connection now operating correctly?

[UpperNthSt]

After all the other times (as you see from this thread) I can reluctantly confirm things seem ok for now. Let's count the days until the next problem eh?

Regards

[UpperNthSt]

Please can you check my connection.

Pinging bbc.co.uk [212.58.254.251] with 32 bytes of data:

Request timed out.

Reply from 212.58.254.251:bytes=32 time=29ms TTL=246

Reply from 212.58.254.251:bytes=32 time=30ms TTL=246

Reply from 212.58.254.251:bytes=32 time=122ms TTL=246

Request timed out.

Reply from 212.58.254.251:bytes=32 time=40ms TTL=246

Reply from 212.58.254.251:bytes=32 time=24ms TTL=246

Reply from 212.58.254.251:bytes=32 time=21ms TTL=246

Reply from 212.58.254.251:bytes=32 time=15ms TTL=246

Request timed out.

Reply from 212.58.254.251:bytes=32 time=60ms TTL=246

Reply from 212.58.254.251:bytes=32 time=44ms TTL=246

Reply from 212.58.254.251:bytes=32 time=80ms TTL=246

Reply from 212.58.254.251:bytes=32 time=73ms TTL=246

Reply from 212.58.254.251:bytes=32 time=234ms TTL=246

Reply from 212.58.254.251:bytes=32 time=108ms TTL=246

Request timed out.

Reply from 212.58.254.251: bytes=32 time=56ms TTL=246

Ping statistics for 212.58.254.251:    Packets: Sent = 18, Received = 14, Lost = 4 (22% loss),Approximate round trip times in milli-seconds:    Minimum = 15ms, Maximum = 234ms, Average = 66ms

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 84 55616000 Kbits/sec 298750000 Hz -0.7 dBmV 42.3 dB Hybrid Locked QAM256 85 55616000 Kbits/sec 306750000 Hz -0.6 dBmV 42.5 dB Hybrid Locked QAM256 86 55616000 Kbits/sec 314750000 Hz -0.7 dBmV 42.0 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 44.7 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

[Ray_M]

Hi UpperNthSt,

The time of your last post coincided with a spike in upstream utilisation on your local chassis. I've checked the network and all is OK this side - utilisation levels, both downstream and upstream, are well within acceptable limits. There have been a couple of occasions where the upstream SNR levels dropped but quickly recovered. Can you confirm how your connection has been since your last post?

Regards,

---

Ray Miranda
Help & Support Forum Team

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[UpperNthSt]

I'm still experiencing periods of high utilisation.

I'm so fed up with VM.

[liamyoung1990]

Ask for the complaints address, and write them with pen and paper.

My advice, dont pay them or get refunded until the issue is fixed for good, not just a week.

[apcyberax]

By Post

Complaints
Virgin Media,
PO Box 333,
Matrix Court,
SWANSEA,
SA7 9ZJ

[Ray_M]

Hi UpperNthSt,

I have now escalated this issue to our network teams for further investigation and will post back shortly with a fault reference. Please accept my apologies for any inconvenience this may be causing.

Regards,

---

Ray Miranda
Help & Support Forum Team

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.

[Ray_M]

Hi UpperNthSt,

Fault reference is F001648340. Please bump this this thread in a few days time and we will check for updates.

Regards,

---

Ray Miranda
Help & Support Forum Team

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.

[UpperNthSt]

New issue I guess - new term?

Packet loss and high pings- utilisation?

Please advise as once again your internet connection is useless for any realtime applications. 

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 106 55616000 Kbits/sec 298750000 Hz 6.0 dBmV 44.0 dB Hybrid Locked QAM256 109 55616000 Kbits/sec 306750000 Hz 6.2 dBmV 44.2 dB Hybrid Locked QAM256 110 55616000 Kbits/sec 314750000 Hz 6.2 dBmV 43.9 dB Hybrid Locked QAM256 111 55616000 Kbits/sec 322750000 Hz 5.6 dBmV 43.7 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 48.5 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV