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One to Watch
Error403
Posts: 12
Registered: ‎25-10-2011

BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

Along with just about everyone with VirginMedia in BN2 it seems, I have been experiencing some pretty horrendous broadband speeds for several months now. I'm doing speedtest.net several times a day (when the connection permits!), and am currently considering myself lucky if I occasionally get 4Mbps out of my PAID FOR 20Mbps, but my speedtest history shows me fairly consistently getting 0.50 to 0.60Mbps.

 

Whenever I've called Tech support, I have pretty much got a different answer as to what the fault(s) exactly is (are), and when it (they) will get resolved everytime I've called.

 

Finally today, I got the fault numbers (in the subject line above), with fault resolution dates of 28th Oct for the first 2, and 30th Nov for the last one. However, I've heard this kind of BS oft before, so am not holding my breath.

 

Soooo, what I would like to know is what is the actual contention ratio in my area (Roundhill)? Presumably, VM are operating a traffic shaping management policy? How do they prioritise when they do this?

 

AND, by the way; if VM don't have sufficient bandwidth and capacity for their existing customers, why are you taking on even more and "fixing" (har-di-har - yeaaah rrrrright!) the resultant hash-up retrospectively?

 

One thing is for sure, when BT Infinity have rolled out in my street, I am GONE.

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One to Watch
Error403
Posts: 12
Registered: ‎25-10-2011

Re: BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

Sorry! forgot to post the tech stuff! (Durrr)

 

>>

Combined download transfer rates of 2 files from gamershell - 6528 Kb

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.1.1
  2     9 ms    46 ms   120 ms  10.10.144.1
  3     9 ms     9 ms    15 ms  brig-core-1a-ae1-2568.network.virginmedia.net [80.3.65.41]
  4    12 ms   131 ms   134 ms  glfd-bb-1a-so-020-0.network.virginmedia.net [212.43.162.221]
  5    10 ms     *       28 ms  glfd-bb-1b-ae0-0.network.virginmedia.net [213.105.172.6]
  6   150 ms    98 ms    36 ms  glfd-tmr-1-ae5-0.network.virginmedia.net [213.105.159.46]
  7    36 ms     *        *     tcl5-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
  8    42 ms    29 ms    11 ms  212.58.239.249
  9    85 ms    11 ms    12 ms  212.58.238.149
 10    14 ms    13 ms    70 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]
Trace complete.

 

Cable Modem Downstream
Downstream Lock :     Locked
Downstream Channel Id :     38
Downstream Frequency :     314750000 Hz
Downstream Modulation :     QAM256
Downstream Symbol Rate :     6952 Ksym/sec
Downstream Interleave Depth :     taps12Increment17
Downstream Receive Power Level :     9.2 dBmV
Downstream SNR :     40.5 dB

Cable Modem Upstream
Upstream Lock :     Locked
Upstream Channel ID :     2
Upstream Frequency :     35800000 Hz
Upstream Modulation :     QPSK
Upstream Symbol Rate :     5120 Ksym/sec
Upstream transmit Power Level :     51.7 dBmV
Upstream Mini-Slot Size :     4

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One to Watch
Error403
Posts: 12
Registered: ‎25-10-2011

Re: BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

AND, I think someone is telling porkies (hell, no surprise there I guess....)

 

What the Hell!!.JPG

 

"GOOD SERVICE"????!!!!

 

 

 

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One to Watch
quixoticduck
Posts: 10
Registered: ‎21-11-2010

Re: BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

I'm in Roundhill too and wondering how big the Bn2 area actually was and where the boundaries lay I googled 'BN2'. It says a lot that most of the top results were all about Virgin Media faults.

 

Never did find out the Bn2 boundaries either. =[

 

My neighbour has had problems also on VM. Unsurprising. 

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One to Watch
quixoticduck
Posts: 10
Registered: ‎21-11-2010

Re: BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

[ Edited ]

Ps. Have tried googling other area codes just to see and this does not result in search results about VM or any other internet company. We clearly are one of the worst areas.


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Dr. Yes
John_O
Posts: 5,728
Registered: ‎16-06-2010

Re: BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

Hi Error403,

 

I have checked your connection and can confirm that you are affected by a local upstream utilisation issue on your chassis (local router) which will cause your speed to slow during busy periods. This issue is currently with our Planning team, we are awaiting an estimated fix date at the moment. The correct reference for this issue is F001753076 (this is the only issue that is affecting you at present). Please accept our apologies for any inconvenience this may be causing you.

Regards,

John O

Help & Support Forum Team


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Dr. Yes
John_O
Posts: 5,728
Registered: ‎16-06-2010

Re: BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

Hi quixoticduck,

 

I have checked your connection and can confirm that you are affected by the same upstream utilisation issue as Error403 (F001753076). Please accept our apologies for the inconvenience.

Regards,

John O

Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as an Accepted Solution? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question.
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One to Watch
Error403
Posts: 12
Registered: ‎25-10-2011

Re: BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

Thanks for your reply John O but it's all too little too late \i'm afraid.

 

I yesterday served VM with my disconnection notice, and am going to Sky for 12 months by which time hopefully BT Infinity will be onstream in my area. Seeing as BT are accelerating their fibre-optic rollout ahead of schedule I imagine that at the rate / annual frequency of utilisation issues that VM TYPICALLY have year in/year out, that in a years time VM'll be lucky to have any customers at all.

 

I've been with VM since its inception, and was with NTL and Nynex before that, so I haven't just thrown my toys out of the pram, but VM's broadband, tech and customer services have become so awful of late, and I have been so frequently ignored or BS'd by VM I felt I didn't have any choice.

 

Whatever, thanks again for your reply, and au revoir!

 

--Error403

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Padawan
julianbowen
Posts: 61
Registered: ‎25-11-2010

Re: BN2 speed / connection problems - Fault Refs: 1775048, 1775135 and 1753076 (that I KNOW about!)

Error403, I've PM'd you about the complaint!

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