on 25-10-2011 23:31
Along with just about everyone with VirginMedia in BN2 it seems, I have been experiencing some pretty horrendous broadband speeds for several months now. I'm doing speedtest.net several times a day (when the connection permits!), and am currently considering myself lucky if I occasionally get 4Mbps out of my PAID FOR 20Mbps, but my speedtest history shows me fairly consistently getting 0.50 to 0.60Mbps.
Whenever I've called Tech support, I have pretty much got a different answer as to what the fault(s) exactly is (are), and when it (they) will get resolved everytime I've called.
Finally today, I got the fault numbers (in the subject line above), with fault resolution dates of 28th Oct for the first 2, and 30th Nov for the last one. However, I've heard this kind of BS oft before, so am not holding my breath.
Soooo, what I would like to know is what is the actual contention ratio in my area (Roundhill)? Presumably, VM are operating a traffic shaping management policy? How do they prioritise when they do this?
AND, by the way; if VM don't have sufficient bandwidth and capacity for their existing customers, why are you taking on even more and "fixing" (har-di-har - yeaaah rrrrright!) the resultant hash-up retrospectively?
One thing is for sure, when BT Infinity have rolled out in my street, I am GONE.
on 26-10-2011 00:02
Sorry! forgot to post the tech stuff! (Durrr)
Combined download transfer rates of 2 files from gamershell - 6528 Kb
Tracing route to bbc.co.uk [18.104.22.168]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 9 ms 46 ms 120 ms 10.10.144.1
3 9 ms 9 ms 15 ms brig-core-1a-ae1-2568.network.virginmedia.net [22.214.171.124]
4 12 ms 131 ms 134 ms glfd-bb-1a-so-020-0.network.virginmedia.net [126.96.36.199]
5 10 ms * 28 ms glfd-bb-1b-ae0-0.network.virginmedia.net [188.8.131.52]
6 150 ms 98 ms 36 ms glfd-tmr-1-ae5-0.network.virginmedia.net [184.108.40.206]
7 36 ms * * tcl5-ic-1-as0-0.network.virginmedia.net [220.127.116.11]
8 42 ms 29 ms 11 ms 18.104.22.168
9 85 ms 11 ms 12 ms 22.214.171.124
10 14 ms 13 ms 70 ms virtual-vip-231.thdo.bbc.co.uk [126.96.36.199]
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 38
Downstream Frequency : 314750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 9.2 dBmV
Downstream SNR : 40.5 dB
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 35800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 5120 Ksym/sec
Upstream transmit Power Level : 51.7 dBmV
Upstream Mini-Slot Size : 4
on 26-10-2011 01:41
AND, I think someone is telling porkies (hell, no surprise there I guess....)
on 26-10-2011 22:14
I'm in Roundhill too and wondering how big the Bn2 area actually was and where the boundaries lay I googled 'BN2'. It says a lot that most of the top results were all about Virgin Media faults.
Never did find out the Bn2 boundaries either. =[
My neighbour has had problems also on VM. Unsurprising.
26-10-2011 22:17 - edited 26-10-2011 22:22
Ps. Have tried googling other area codes just to see and this does not result in search results about VM or any other internet company. We clearly are one of the worst areas.
on 03-11-2011 12:32
I have checked your connection and can confirm that you are affected by a local upstream utilisation issue on your chassis (local router) which will cause your speed to slow during busy periods. This issue is currently with our Planning team, we are awaiting an estimated fix date at the moment. The correct reference for this issue is F001753076 (this is the only issue that is affecting you at present). Please accept our apologies for any inconvenience this may be causing you.
on 03-11-2011 12:35
I have checked your connection and can confirm that you are affected by the same upstream utilisation issue as Error403 (F001753076). Please accept our apologies for the inconvenience.
on 03-11-2011 13:09
Thanks for your reply John O but it's all too little too late \i'm afraid.
I yesterday served VM with my disconnection notice, and am going to Sky for 12 months by which time hopefully BT Infinity will be onstream in my area. Seeing as BT are accelerating their fibre-optic rollout ahead of schedule I imagine that at the rate / annual frequency of utilisation issues that VM TYPICALLY have year in/year out, that in a years time VM'll be lucky to have any customers at all.
I've been with VM since its inception, and was with NTL and Nynex before that, so I haven't just thrown my toys out of the pram, but VM's broadband, tech and customer services have become so awful of late, and I have been so frequently ignored or BS'd by VM I felt I didn't have any choice.
Whatever, thanks again for your reply, and au revoir!