QuickStart, set up and connections
Installing and configuring your kit
3592 PostsActivity in Broadband
Wifi pod
My wifi pod has stopped working I need another how do I get one last time took an eternity to try and get one
Email dead from this morning
I cannot send or receive emails from my 2 addresses @ntlworld.com.I'm using Windows Live Mail 2012 with Windows 7 (I know it's old but has never been any trouble).Webmail is working fine.Here is the error message:Unable to send or receive messages f...
Re: Missing external cable cover
Hello. I'm replying as I have the same problem. Is anyone able to assist?
Renaming WiFi Pods not working
I have been attempting to rename one of my two WiFi Pods as it has somehow picked up the name "Lounge Pod (2) (2)" when it should only be "Lounge", being the only one at that location. If I select in Devices/Network in the VM Connect iOS app, (versio...
Moving TV and need extension or new cable.
I am in need of a new cable fitted or extension. Planning to decorate the living room and want to move the TV and relocate virgin box as well.Can I book an engineer, I've tried the WhatsApp chat but get nowhere.
T3 timeouts and other fun
Hi there,noticed over the past few weeks that i'm getting random bursts of T3 timeouts,also yesterday in the morning, I lost a whole upstream channel - rebooting restored this, however it still isn't a good sign.I've checked both the online fault che...
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...
VM trying to worm out of agreed compensation for delayed installation
Had an e-contract with agreed installation and activation date of 5th April, booked from back in the beginning of March. Assured there were no issues and no works needed etc, as it was a new house and we're very reliant on broadband for both work and...
Trouble logging in to Hub 4 / Macbook Air connection
HiWe're having two related issues which I think need posting together. I'd be grateful for any help please.1. We're having issues with a new Macbook Air having an extremely slow connection when connected to our Virgin broadband. It has an excellent c...
Sudden drop in SamKnows RealSpeed to router
Just poppin' in to mention I'm also having issues with drops in speed although I'm not in the York area. I noticed yesterday that my speed had dropped all the way down to 1.6 Mbs but upload speed remained at 100 Mbs? I've tried the following Rebooted...
