QuickStart, set up and connections
Installing and configuring your kit
3580 PostsActivity in Broadband
Secondary account gone plus bitcoin threat/hack?
HiI'm hoping someone can helplast year I was able to access my secondary email account via webmail & computer. I received info from virgin about setting app password which I did. Since then I have been unable to access it but still receiving email ...
Help! Secondary email disappeared
Me again sorry!My secondary @ntlworld email account has disappeared, it's not even showing up on the primary account?Up until I reinstalled email client I could send/receive (just no access to webmail)?I've tried accessing from webmail but just stuck...
Hub 5 constantly drops out in modem mode
We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...
Extremely unreliable and laggy Internet for ~1 month now
Hey, I have been experiencing extreme lag almost all day but especially from around 3pm onwards, All devices wired and wireless, usually all evening. Have done all the usual cable checks etc. Can't seem to get an idea of what is happening myself from...
Wifi Pod Switching
I have two wifi pods and one hubMy mobile does not easily switch from one to another. If I am in living room connected to Hub 3.0 and then moves to bedroom where I have wifi pod, I expect mobile to connect to wifi pod. But it stays connected with dow...
When will my order be dispatched
Hi, my order M250 Broadband was made on 08/09/2023. There is no update about the dispatch so far (5 working days). On the contract, it shows that the chosen delivery date is 12/09/2023. May I know if my order has been dispatched or not? And I could n...
Beginner advice
I've always had Internet that has come on the BT network through the phone port but got a good deal with virgin. The guy who lived at my house before had virgin as he mentioned it when I moved in. I signed up a couple weeks ago and realised I don't k...
Resolved! NTL Email account comprimised / hacked
Last year I received a scam extortion email from my own Ntlworld account demanding bitcoin. The scammers included my virginmedia email account password. So they had obviously got it from a security breach somewhere. I immediately changed my passwords...
move emails from ntl account to outlook or gmail
I am thinking of leaving virgin media unless they offer me a decent deal i only have an ntl account but will set up an outlook account how do i transfer all my current e-mails to outlook.
Child safe DOES NOT WORK
Virgin media's child safe does not work. If it does work then it stops working randomly, so unless you are regularly checking you wouldn't know it has stopped blocking sites. THIS IS A HUGE RISK TO CHILDREN. Especially if parents have no idea that it...
