QuickStart, set up and connections
Installing and configuring your kit
3587 PostsActivity in Broadband
Moved router
Hello I recently bought gig 1 broadband which was located in my dining room. I decided to relocate to my living room where I still had a wall box from when I had a TiVo tv box. I thought this would be okay and save me paying the call out fee for a te...
VM trying to worm out of agreed compensation for delayed installation
Had an e-contract with agreed installation and activation date of 5th April, booked from back in the beginning of March. Assured there were no issues and no works needed etc, as it was a new house and we're very reliant on broadband for both work and...
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
How to request replacement Hub/router?
Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement?It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it wo...
Re: Moving Router
Hi I’m looking to get my router moved room if possible and is it still 25 pounds
Broken outside box
This is the state of my outside Virgin media box. Next door have removed their large hedge and now this mess is on view on the front of my house. The cable is also on show on the street. How do I get this fixed please?
Hub 5 constantly drops out in modem mode
We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...
Hub constantly dropping connection.
HiRecently my Hub 3 has repeatedly dropped connection, everything is affected, I have repeatedly tried to run service checks, They come back with responses saying come back in 23 hours, if there’s still a problem we will be in touch.I have restarted ...
VM Connect app
The app keeps showing in can not connect to my Hub 4.Any ideas what I can do to rectify this.
Resolved! Internet keeps dropping in and out
HiI've been having issues for the past 3 days now where the WiFi keeps dropping. There's no issues in my area and an engineer is coming out to look at it but I'm wondering if the issue is potentially the main plug that gives the modem power? Or could...
