QuickStart, set up and connections
Installing and configuring your kit
3554 PostsActivity in Broadband
Upgrade Superhub
Hello VM,I am currently running the Gig1 braodband package with Maxit TV (7 channels). I called this week to ask about upgrading to the Superhub 5/5x for the following reasons:- I wish to avail of Wifi6 capabilities- The Superhub 4 has been problemat...
VM Connect App and WiFi Pods Not Working
Since yesterday morning, the VM connect app is no longer working. It no longer recognises my hub. My internet is working fine though. Also my Virgin White WiFi pod is just flashing white now and has been since yesterday morning. Could be related to ...
Hub 5 keeps dropping out
Hello I had the hub 5 installed 5 days ago ( upgrade from the hub 3 ) since then I have been having multiple drop outs where the Internet will go off and then come back on. Lights flash white on the modem and then back to solid white. We did not have...
Unable to login to email via any internet browser both on PC & mobile
I haven't been able to log into my email since april 5th this year. I keep getting a password error when I try. So I wanted to reset my password because it seems like I wasn't getting it right. But when I enter in MY email I use for the account I'm t...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
External virgin box
Hi,My External box is constantly being kicked and damaged by passers by. (A lot of neighbours have the same issue)This has now resulted in my brown cover been kicked away again and leaving the live wires open to the public. This has also caused issue...
Moving router and TV: house extension
Hi all,We are currently getting a house extension where the old living room is going to be the kitchen and the TV box is now going to be around 15m from the current entry point of the cable.Can I extend the cable under the floor myself or is this som...
slow wifi
im only getting around 30mbps on wifi, I do the test right next to the router.
I changed my NTL email password but it hasn't changed in Outlook and still works there
Hi so here is the problem I am facing, recently I had a trojan attack on my PC and had my Outlook account compromised, whoever did this gained access to my NTL email address and password, since then I have had numerous emails daily signing me up to a...
Intermittent internet for months now, impossible to get a hold of someone to help
For months now, even on ethernet, packet loss and latency skyrockets to unusable levels, its become more and more frequent. It has happened almost every day for the past week.I've tried to go through VM contact many times, only to receive a generic m...
