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Crafty
Granticus
Posts: 39
Registered: ‎26-07-2011
Helpful Answer

Xbox One High Packet loss/Latency + General high packet loss/latency.

Here is my graph: 

http://www.thinkbroadband.com/ping/share/b86b36d013380a252cc7a3e9e5fefb94.html
Super hub currently in Modem Mode, tried multiple solutions with no good outcome. Thanks!

UP:

US-1 US-2 US-3 US-4 Channel Type 2.0 2.0 N/A N/A Channel ID 17 19 N/A N/A Frequency (Hz) 46200000 Hz 32600000 Hz N/A N/A Ranging Status Success Success N/A N/A Modulation QAM16 QAM16 N/A N/A Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A Mini-Slot Size 128 128 N/A N/A Power Level (dBmV) 49.0 dBmV 48.5 dBmV N/A N/A T1 Timeouts 0 0 N/A N/A T2 Timeouts 0 0 N/A N/A T3 Timeouts 0 0 N/A N/A T4 Timeouts 0 0 N/A N/A

 

DOWN:

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 Frequency (Hz) 314750000 Hz 266750000 Hz 274750000 Hz 282750000 Hz 290750000 Hz 298750000 Hz 306750000 Hz 322750000 Hz Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked Channel ID 104 98 99 100 101 102 103 105 Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 Power Level (dBmV) -3.8 dBmV -4.2 dBmV -4.2 dBmV -4.4 dBmV -4.5 dBmV -3.4 dBmV -3.5 dBmV -3.9 dBmV RxMER (dB) 41.4 dB 41.3 dB 41.4 dB 41.4 dB 41.4 dB 41.4 dB 41.4 dB

41.4 dB

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Omniscient
gary_dexter
Posts: 13,054
Registered: ‎25-07-2011

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Are you using the xbone built-in checker?

if so it tests to a USA server so will report high latency
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I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Crafty
Granticus
Posts: 39
Registered: ‎26-07-2011

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Yeah, I read about that! but 15-27% packet loss? I tried it on my brothers internet down the road (BT) and with zero port-forwarding etc it had 0% Packet loss! Are you able to tell me how my graphs are etc? 

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Crafty
Granticus
Posts: 39
Registered: ‎26-07-2011

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Even on my PC I try playing games and my ping is in the 90's whilst everyone elses is in the 20's!

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Omniscient
gary_dexter
Posts: 13,054
Registered: ‎25-07-2011

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Your downstream levels are marginally low
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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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Crafty
Granticus
Posts: 39
Registered: ‎26-07-2011

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Thanks for the reply!

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Crafty
Granticus
Posts: 39
Registered: ‎26-07-2011

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

anyone know how i go about sorting packet loss?

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The Troubleshooter
Ignition
Posts: 2,135
Registered: ‎18-08-2009

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Could you try connecting a PC or the XBOne directly into the Super Hub and see if you have the same problems?

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If you found my post helpful I'm clearly not trying hard enough.
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Crafty
Granticus
Posts: 39
Registered: ‎26-07-2011

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

I gave it a try. No difference! What's kind of weird, is that when my Xbox had a static ip and in the DMZ the download wouldn't go higher than 40mbps (on the Xbox) but when set to automatic, it goes past 100mbps..
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Forum Team
John_G
Posts: 4,903
Registered: ‎20-05-2013

Re: Xbox One High Packet loss/Latency + General high packet loss/latency.

Hi Granticus,

 

Very strange about the IP making a difference to the speed. Have you tried the hub in modem mode connected directly to a single device? This would eliminate anything else on the LAN side making a difference.


John
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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