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Making Waves
abs87
Posts: 8
Registered: ‎23-01-2013

Very slow and unstable connection both wired and wireless

Hi

 

I have recently upgraded to the 120 Mpbs package mainly because my superhub was unstable and very slow but ever since I upgraded the speed was worse.

 

I spoke to the VM tech support over the phone and with little help and after several attempts, I was sent a new superhub with the same problem.

 

I have tried several things:

- put the SH into modem mode and the connect a E4200 v2 Linksys router - no difference

- changed wireless settings as suggested - no difference

- checked with a mac, desktop computer (wired), android tablet and Windows laptop and all show a slow speed.

- changed to a AE1000 adaptor for laptop - no difference.

 

Both wired and wireless the speed doesnt go over 4 mbps and sometime goes down to 0.5 mbps but the upload speed is upto 4-5 mbps.

 

What can I do?

 

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Expert Opinionator
ricardo1
Posts: 1,875
Registered: ‎01-08-2012

Re: Very slow and unstable connection both wired and wireless

[ Edited ]

Can you please try a speed test in router mode with a wired connection into a pc in safe mode with networking ( this mode may have anti virus disabled although once signed in make sure it is definitely disabled before running any tests.)

 

Go to http://www.speedtest.net/ and run a speed test on the London Namesco server as well as a server which is defaultly picked and make sure no one else in your home is using up your broadband connection when running the speed test which involves no torrenting.

 

Can you please also run a ping test on http://www.pingtest.net/

 

Can you please also post what you see from these folders 

 

http://192.168.0.1/VmRouterStatus_configuration.asp 

 

http://192.168.0.1/VmRouterStatus_downstream.asp

 

http://192.168.0.1/VmRouterStatus_upstream.asp

 

 

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Making Waves
abs87
Posts: 8
Registered: ‎23-01-2013

Re: Very slow and unstable connection both wired and wireless

In safe mode:
speed test - download: 88.62 mbps, upload: 4.85 mbps.

Ping test: packet loss: 14%, ping: 183 ms, jitter: 215 ms

Network Access Allowed
Maximum Number of CPEs 1
Baseline Privacy Enabled
DOCSIS Mode EU DOCSIS 3.0
Config File


Primary Downstream Service Flow
SFID 2222
Max Traffic Rate 111000000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps

SFID 2221
Max Traffic Rate 5120000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bps
Scheduling Type BestEffort



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Expert Opinionator
ricardo1
Posts: 1,875
Registered: ‎01-08-2012

Re: Very slow and unstable connection both wired and wireless

[ Edited ]

Right now I can see potentially quite a few issues with your connection, one of which may be due to your own equipment setup (check the colour of the light on your ethernet cable exactly where it plugs into the back of your super hub) If the light is orange then you need to get it to be green. I'll explain how to do that tomorrow.

Also there seems to be other more severe issues with your connection which involves a lot of packet loss. Again, hopefully someone can help you out tomorrow as I need to get some sleep now so goodnight.

 

Also you're on 100mbps not 120mbps.

Lucius.

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Making Waves
abs87
Posts: 8
Registered: ‎23-01-2013

Re: Very slow and unstable connection both wired and wireless

 

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 Frequency (Hz) 299000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz N/A N/A

 

Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked N/A N/A Channel ID 131 129 130 133 134 135 N/A N/A Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 N/A N/A Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 N/A N/A Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 N/A N/A Power Level (dBmV) 0.3 dBmV 0.6 dBmV 0.7 dBmV -0.2 dBmV 1.3 dBmV 1.4 dBmV N/A N/A RxMER (dB) 41.9 dB 42.5 dB 42.5 dB 41.8 dB 41.9 dB 41.4 dB N/A N/A

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Expert Opinionator
ricardo1
Posts: 1,875
Registered: ‎01-08-2012

Re: Very slow and unstable connection both wired and wireless

[ Edited ]

Your issues look like high utilisation however there could also be other faults. Those downstream power levels are fine however can you please post the upstream power levels.

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Making Waves
abs87
Posts: 8
Registered: ‎23-01-2013

Re: Very slow and unstable connection both wired and wireless

Thank you, get some sleep (me too)

 

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Making Waves
abs87
Posts: 8
Registered: ‎23-01-2013

Re: Very slow and unstable connection both wired and wireless

really? only about 4 people use the connection and we do watch some movies and HD TV online but nothing that takes up that much data

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Expert Opinionator
ricardo1
Posts: 1,875
Registered: ‎01-08-2012

Re: Very slow and unstable connection both wired and wireless

High utilisation comes from everyone in your area who're connected to the same uBR as you.

Can you please also post your upstream power levels.

Lucius.
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Making Waves
abs87
Posts: 8
Registered: ‎23-01-2013

Re: Very slow and unstable connection both wired and wireless

Sorry for the delay

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency (Hz) 35800000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM16 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 41.0 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 0 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A
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