on 01-08-2012 14:43
I have checked ticket ref: F002077081
Unfortunately we have no further updates on this issue, the ticket is still open I'm afraid.
An update has been requested, if you would like to bump the thread in a couple of days I will be more than happy to check the ticket again.
on 06-08-2012 12:17
I just got fed up of having a **bleep**py connection. It seems IM updates aren't always getting through to people from me. So I rebooted my modem. It's now updated itself with a new user interface which won't let me check the connection power levels. And it's still rubbish speeds and intermittent connection.
I am getting really fed up with this now.
on 06-08-2012 12:45
hmm, i managed to get into the advanced settings by looking at the source of the web page and finding a url I could use. I really do hope this isn't a case of VM trying to stop me seeing information which could reveal something they're trying to hide.
on 06-08-2012 18:18
Fault reference F002077081 has been closed as resolved. Has your connection improved at all?
on 07-08-2012 00:01
speedtests are a little better, but real life transfer speeds are no better. Certainly not at the 6MB/s level I was getting recently.
these are the details from the modem...
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 450250000 Hz 434250000 Hz 442250000 Hz 458250000 Hz 466250000 Hz N/A N/A N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked N/A N/A N/A
Channel ID 134 132 133 135 136 N/A N/A N/A
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 N/A N/A N/A
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 N/A N/A N/A
Interleave Depth I=12
J=17 N/A N/A N/A
Power Level (dBmV) 0.9 dBmV 0.3 dBmV 0.7 dBmV 0.8 dBmV 0.8 dBmV N/A N/A N/A
RxMER (dB) 40.4 dB 40.4 dB 40.3 dB 40.4 dB 40.0 dB N/A N/A N/A
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A N/A
Channel ID 18 N/A N/A N/A
Frequency (Hz) 35800000 Hz N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation QAM16 N/A N/A N/A
Symbol Rate (Sym/sec) 5120000 N/A N/A N/A
Mini-Slot Size 128 N/A N/A N/A
Power Level (dBmV) 43.8 dBmV N/A N/A N/A
T1 Timeouts 0 N/A N/A N/A
T2 Timeouts 0 N/A N/A N/A
T3 Timeouts 1 N/A N/A N/A
T4 Timeouts 0 N/A N/A N/A
please advise how to progress this and get it working at the speed I'm supposed to be getting. I will try some more tests tomorrow morning to see if things have improved overnight.