I've been having problems with my speed for over a year now and never got any joy by calling 150. I could never get past the person insisting I connect my PC directly to my modem, and bypassing my firewall. I understand the reason they ask this, but they always refused to go any further when I told them I had good speed the previous day.
Anyway, I've lived with it for a while now until recently when I kept getting dropouts. So, I checked my power levels and they were quite high. I then changed my attenuator from 6dB to 10dB and it worked perfectly, no more dropouts and I was getting speedtests of around 80mbps. I was getting transfer speeds in excess of 9MB/s. Fantastic I thought to myself. That is until a couple of days ago, when the speeds went back down to 600-700KB/s. I've tried changing the attenuator back to get decent power levels again, but the problem looks to be one of the channels the modem has locked on to is way too high.
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 135 55616000 Kbits/sec 458250000 Hz 1.7 dBmV 39.9 dB Hybrid
Locked QAM256 132 55616000 Kbits/sec 434250000 Hz 1.7 dBmV 39.8 dB Hybrid
Locked QAM256 133 55616000 Kbits/sec 442250000 Hz 1.9 dBmV 40.1 dB Hybrid
Locked QAM256 134 55616000 Kbits/sec 450250000 Hz 2.0 dBmV 39.4 dB Hybrid
Locked QAM256 136 55616000 Kbits/sec 466250000 Hz 37.9 dBmV 39.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 19 20480 Kbits/sec 27400000 Hz 43.3 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
What frustrates me more than anything else is that I keep getting these problems. It seems whenever anyone in my area gets a problem the box in the street gets "messed" with and my service goes to **bleep**! The box in the street is about 20 metres from my house, so I've always had problems with too much signal. It just seems like an obvious thing to do to me to check if everyone else in the area is still okay. Or at least have some way of notifying people that some work has been carried out and to monitor the quality of service. Anyway, RANT OVER!
Can anyone suggest how I can get this fixed. I don't fancy my chances of get past the script readers on the 150 number. Is there a way I can just get an engineer booked in to come and sort it out?
