Internet went down on 30th July at 4.30pm. Tech support said it was a problem with my superhub. 2300hrs Internet came back. At 3.15pm 31st July called to cancel my engineer as didn't need it. Or so I thought. 3.30pm 31st July Internet went down and hasn't come back. Called again and apparently there is a fault in my area, and to call an 0800 number for updates. Called that number at 1pm today and found that the fault is in postcode area RG21 not mine of RG12! Problem apparently is a locked modem in our area and that the issue will be fixed by 4.10pm today. I am very skeptical about this, that it will be fixed by then. Anyone else had this before? Did they fix by the time they said they would? I work from home so having this is a must, I am currently using my iPhone and a company modem over my telephone line to do my work. Needless to say 50.6kbps is not good enough. Help please
Well i was right to be skeptical. Virgin media you have failed to resolve. Now I phoned up again to be told that there is no time for resolution! Asked what the issue was this time to be told that they don't know. Asked to speak to someone who did. No one available. Getting a call within the hour! This really is getting ridiculous now. I can't work for a second day using dial up!!!
Well today at 0811hrs 2nd aug I still have no Internet connection and still no explanation of the outage. So was it a good idea to place an order for 4 TiVo boxes in my house?? I have been told that the problem will be fixed by 1630hrs today but was told that yesterday. Absolutely ridiculous. Is there anyone I can take this higher too? Is there really no redundancy in place to stop this happening? Can anyone from VM shed some light on this?