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Crafty
will0812
Posts: 33
Registered: ‎02-10-2012

League of Legends Ping/Latency Issue ( Again )

[ Edited ]

Hi, obviously this is related to the game League of Legends.

 

Doing some research I have found that there have been problems before with virgin media and this game.

 

I have only just moved into a new house, with 100mb line, and have been experiencing the problem since the start.

 

I get 30 ms or under in other games, but rarely below ~100ms in league of legends, with spikes taking me up to around 300ms and even causing me to disconnect from games.

 

It seems as though the issue mainly occurs at peak times of usage. At very early or late times of day, I get around 30ms, but during the day is when the issues seem to occur.

 

Here is an example tracert

 

Tracing route to 95.172.69.84 over a maximum of 30 hops

1 * * * Request timed out.
2 28 ms 9 ms 24 ms bmly-core-2b-ae4-940.network.virginmedia.net [21
3.105.193.65]
3 10 ms 32 ms 19 ms brnt-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.229]
4 12 ms 11 ms 18 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.50]
5 11 ms 12 ms 14 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
6 65 ms 62 ms 70 ms te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15
.69]
7 84 ms 70 ms 69 ms te0-4-0-4.ccr21.lon01.atlas.cogentco.com [154.54
.38.81]
8 82 ms 67 ms 69 ms te0-1-0-5.mpd21.lon13.atlas.cogentco.com [154.54
.72.190]
9 67 ms 69 ms 69 ms te0-3-0-0.mpd21.ams03.atlas.cogentco.com [130.11
7.2.82]
10 75 ms 79 ms 76 ms te0-1-0-1.mpd21.fra03.atlas.cogentco.com [130.11
7.2.201]
11 86 ms 89 ms 76 ms te4-1.ccr01.fra05.atlas.cogentco.com [154.54.61.
122]
12 88 ms 80 ms 80 ms 149.6.141.130
13 149.6.141.130 reports: Destination host unreachable.

 

Here is the link to another thread with this issue, although it appears it (was) solved in this thread - http://community.virginmedia.com/t5/Up-to-30Mb-Speed/Problems-with-League-of-Legends/td-p/1393144

 

I would really appreciate it if someone could look into this.

 

I would also like to know if others are experiencing the same issue ? Also was it solved for you previously and has it returned?

 

Thanks,

 

Will

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One to Watch
JatB
Posts: 12
Registered: ‎02-10-2012

Re: League of Legends Ping/Latency Issue ( Again )

Hi, I have got the exact same problem and it's been happening for around 3 weeks+ now and I seriously cannot take it anymore. I'm one of many who spend the majority of their online experience in League of Legends and I just cannot play properly and make it an enjoyable experience with this issue. 

 

As the OP says; at certain (it seems random) parts of the day my ping goes from 30 to around 80 and it stabalizes at 80 for a very long time before randomly going back down to 30 again. This process can happen numerous times per day and is really disturbing my livelihood. As his TraceRT suggests this seems to a problem directly relating to CongentCo. 

 

Please notice and fix this as soon as possible, I've been with Virgin for many years now and this is the first time I've complained and hopefully it will be the last. 

 

Tracing route to 95.172.69.84 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  172.16.0.1
  2     6 ms     7 ms     8 ms  10.184.96.1
  3     7 ms     7 ms    11 ms  craw-geam-1b-v703.network.virginmedia.net [81.96
.229.158]
  4    10 ms    17 ms    10 ms  croy-core-1b-tenge71.network.virginmedia.net [62
.30.242.61]
  5     8 ms     8 ms     7 ms  croy-core-2b-ae2-0.network.virginmedia.net [195.
182.178.86]
  6    10 ms     9 ms    12 ms  popl-bb-1b-ae10-0.network.virginmedia.net [81.96
.226.5]
  7    17 ms     7 ms     7 ms  popl-bb-1a-ae0-0.network.virginmedia.net [213.10
5.174.229]
  8    16 ms    26 ms    20 ms  brnt-bb-1b-as4-0.network.virginmedia.net [62.255
.81.238]
  9     *       34 ms    28 ms  brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.50]
 10    17 ms    10 ms     9 ms  telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
 11    63 ms    62 ms    62 ms  te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15
.69]
 12    78 ms    76 ms    78 ms  te0-4-0-4.ccr21.lon01.atlas.cogentco.com [154.54
.38.81]
 13    75 ms    76 ms    74 ms  te0-4-0-5.mpd21.lon13.atlas.cogentco.com [130.11
7.0.5]
 14    92 ms    78 ms    74 ms  te0-1-0-0.mpd21.ams03.atlas.cogentco.com [130.11
7.1.117]
 15    76 ms    75 ms    75 ms  te0-0-0-1.mpd21.fra03.atlas.cogentco.com [130.11
7.48.138]
 16    79 ms    74 ms    75 ms  te4-1.ccr01.fra05.atlas.cogentco.com [154.54.61.
122]
 17    76 ms   172 ms    79 ms  149.6.141.130
 18     *     149.6.141.130  reports: Destination host unreachable.

 

 

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Crafty
will0812
Posts: 33
Registered: ‎02-10-2012

Re: League of Legends Ping/Latency Issue ( Again )

[ Edited ]

Thanks for your reply, glad to know its not something I am doing.

 

And seeing as this issue has been highlighted to virgin before, with a 30+ page forum post. It is quite annoying that it is still going on months after it was originally bought up.

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Making Waves
instinx
Posts: 5
Registered: ‎15-08-2012

Re: League of Legends Ping/Latency Issue ( Again )

Exactly the same issue, only at peak times does this occur, and also happens even if no one is playing, but League of Legends is open on any one computer.

 

Tracing route to 95.172.69.84 over a maximum of 30 hops

  1     2 ms     2 ms     6 ms  192.168.0.1
  2    25 ms    22 ms    25 ms  brhm-bam-3.network.virginmedia.net [194.145.148.
66]
  3    25 ms    25 ms    31 ms  brhm-core-2a-xe-1110-2.network.virginmedia.net [
82.0.242.45]
  4   102 ms    24 ms    32 ms  brhm-bb-1a-ae8-0.network.virginmedia.net [62.253
.174.73]
  5    34 ms    29 ms    29 ms  nrth-bb-1b-ae2-0.network.virginmedia.net [62.253
.185.85]
  6    34 ms    30 ms    30 ms  tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
  7    32 ms    31 ms    43 ms  te3-3.mpd01.lon02.atlas.cogentco.com [130.117.14
.141]
  8    31 ms    33 ms    32 ms  te7-2.ccr01.lon02.atlas.cogentco.com [130.117.50
.138]
  9    39 ms    39 ms   103 ms  te0-2-0-2.ccr22.lon01.atlas.cogentco.com [130.11
7.0.97]
 10    42 ms    38 ms    40 ms  te0-3-0-5.mpd22.lon13.atlas.cogentco.com [154.54
.72.194]
 11    40 ms    41 ms    63 ms  te0-1-0-0.mpd22.ams03.atlas.cogentco.com [130.11
7.0.197]
 12    44 ms    44 ms    75 ms  te0-1-0-1.mpd22.fra03.atlas.cogentco.com [130.11
7.0.229]
 13    76 ms    46 ms    45 ms  te4-2.ccr01.fra05.atlas.cogentco.com [154.54.61.
134]
 14    42 ms    42 ms    44 ms  149.6.141.130
 15  149.6.141.130  reports: Destination host unreachable.

Trace complete.

 

 

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Crafty
will0812
Posts: 33
Registered: ‎02-10-2012

Re: League of Legends Ping/Latency Issue ( Again )

Same thing today, peak times and it all goes bad. Last night from about 6pm onwards was fine.

 

But now,

 

Tracing route to 95.172.69.84 over a maximum of 30 hops

1 * * * Request timed out.
2 8 ms 9 ms 11 ms bmly-core-2b-ae4-940.network.virginmedia.net [21
3.105.193.65]
3 15 ms 20 ms 10 ms brnt-bb-1b-ae6-0.network.virginmedia.net [213.10
5.159.229]
4 9 ms 25 ms 10 ms brnt-tmr-1-ae5-0.network.virginmedia.net [213.10
5.159.50]
5 10 ms 12 ms 12 ms telc-ic-1-as0-0.network.virginmedia.net [62.253.
185.74]
6 75 ms 70 ms 63 ms te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15
.69]
7 66 ms 67 ms 67 ms te0-4-0-4.ccr21.lon01.atlas.cogentco.com [154.54
.38.81]
8 81 ms 87 ms 66 ms te0-1-0-5.mpd21.lon13.atlas.cogentco.com [154.54
.72.190]
9 65 ms 69 ms 69 ms te0-3-0-0.mpd21.ams03.atlas.cogentco.com [130.11
7.2.82]
10 76 ms 71 ms 77 ms te0-1-0-1.mpd21.fra03.atlas.cogentco.com [130.11
7.2.201]
11 162 ms 266 ms 233 ms te4-1.ccr01.fra05.atlas.cogentco.com [154.54.61.
122]
12 85 ms 81 ms 80 ms 149.6.141.130
13 * 149.6.141.130 reports: Destination host unreachable.

Trace complete.

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The Sorcerer’s Apprentice
Mattp
Posts: 26
Registered: ‎18-07-2010

Re: League of Legends Ping/Latency Issue ( Again )

Same problem for me.

 

Tracing route to 95.172.69.84 over a maximum of 30 hops

  1     7 ms     8 ms     7 ms  cpc9-pmth10-2-0-gw.6-1.cable.virginmedia.com [62.254.89.1]
  2    22 ms     7 ms    15 ms  cosh-core-1b-ae1-1775.network.virginmedia.net [80.3.161.205]
  3    11 ms    11 ms    27 ms  glfd-bb-1b-ae4-0.network.virginmedia.net [212.43.163.213]
  4    11 ms    11 ms    11 ms  brnt-bb-1a-as3-0.network.virginmedia.net [212.43.163.106]
  5   129 ms    29 ms    12 ms  brnt-bb-1b-ae0-0.network.virginmedia.net [213.105.174.226]
  6    26 ms    14 ms    15 ms  brnt-tmr-1-ae5-0.network.virginmedia.net [213.105.159.50]
  7    14 ms    15 ms    16 ms  telc-ic-1-as0-0.network.virginmedia.net [62.253.185.74]
  8   102 ms   200 ms   199 ms  te1-3.ccr01.lon04.atlas.cogentco.com [130.117.15.69]
  9    80 ms    84 ms    98 ms  te0-4-0-4.ccr21.lon01.atlas.cogentco.com [154.54.38.81]
 10    79 ms    76 ms    80 ms  te0-0-0-4.mpd21.lon13.atlas.cogentco.com [154.54.57.102]
 11    88 ms    95 ms    79 ms  te0-5-0-0.mpd21.ams03.atlas.cogentco.com [154.54.60.202]
 12    80 ms    83 ms    80 ms  te0-3-0-1.mpd21.fra03.atlas.cogentco.com [130.117.2.42]
 13    80 ms    88 ms    79 ms  te4-1.ccr01.fra05.atlas.cogentco.com [154.54.61.122]
 14   106 ms   108 ms   105 ms  149.6.141.130
 15  149.6.141.130  reports: Destination host unreachable.

Trace complete.

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Crafty
will0812
Posts: 33
Registered: ‎02-10-2012

Re: League of Legends Ping/Latency Issue ( Again )

Come on Virgin get your act together please.

 

No replies at all to this thread, seemingly ignoring it.

 

The same thing is happening everyday until about 5pm, when its all fine again.

 

The timing is so precise it is almost like a switch is being turned, so to claim ignorance is frankly laughable.

 

The fact that this problems still exists after everything that happened here - http://community.virginmedia.com/t5/Up-to-30Mb-Speed/Problems-with-League-of-Legends/td-p/1393144, is annoying enough.

 

I have previously lived in a very remote area, not being able to get speeds higher than 2mb/s down. I was with BT the entire time (over 10 years), and the line was perfect for playing games. Good steady 30ms ping, never had any real problem and never once had to contact BT for support issues.

 

Having moved to the capital city, where frankly the infrastructure should be so much better, and to be here writing this after using a Virgin provided service for about 2 weeks is a terrible reflection on the brand as a whole.

 

Please at least dignify this with a response, and not one telling me 'we have checked your line' bla bla as the problem is so obviously to do with your use of cogent as all of the traceroutes show that is where the latency occurs, and ceases to occur after peak times.

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The Sorcerer’s Apprentice
haider87
Posts: 15
Registered: ‎19-08-2012

Re: League of Legends Ping/Latency Issue ( Again )

same problem here... very bad latency
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Forum Team
Jen_A
Posts: 6,725
Registered: ‎23-11-2011

Re: League of Legends Ping/Latency Issue ( Again )

Hi will0812,

 

The last time there was a reported issue with League of Legends, it was actually nothing to do with Virgin Media. But we worked hard with the game provider to pinpoint where the problem lay.

 

It seems that the same issue is recurring.

 

We have a statement from the Forum Manger regarding this:

 

Hi we're continuing to investigate this alongside Cogent and we're also in contact with Riot Games who are investigating this issue at their end with their partners. As soon as I have any more information I'll post an update in this thread. Please continue to give us feedback, traceroutes, pathpings and WinMTR traces to your League of Legends as described in this thread's first post.

 

We have not been ignoring this thread, we work through the posts on a turn basis and have only begun to read posts on this board dated 02-10-12.

 

It might be a good idea to post details of your issues on the aforementioned thread so you can be included in any updates on this particular issue.

 


Jen_A
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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Good to Know
m0j00
Posts: 535
Registered: ‎02-05-2011

Re: League of Legends Ping/Latency Issue ( Again )

Thought id help by posting a trace.

 

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
cpc3-mapp10-2-0-gw.12-4.cable.virginmedia.com 194.168.93.1 1 11ms
nott-core-2a-ae7-2362.network.virginmedia.net 62.255.214.21 2 10ms
leed-bb-1c-ae4-0.network.virginmedia.net 62.253.174.61 3 12ms
leed-bb-1a-ae10-0.network.virginmedia.net 62.253.174.21 4 18ms
brnt-bb-1b-as2-0.network.virginmedia.net 213.105.175.26 5 20ms
brnt-tmr-1-ae5-0.network.virginmedia.net 213.105.159.50 6 23ms
telc-ic-1-as0-0.network.virginmedia.net 62.253.185.74 7 18ms
te1-3.ccr01.lon04.atlas.cogentco.com 130.117.15.69 8 21ms
te0-4-0-4.ccr21.lon01.atlas.cogentco.com 154.54.38.81 9 33ms
te0-1-0-4.mpd21.lon13.atlas.cogentco.com 154.54.57.98 10 35ms
te0-0-0-0.mpd21.ams03.atlas.cogentco.com 130.117.1.97 11 34ms
te0-0-0-1.mpd21.fra03.atlas.cogentco.com 130.117.48.138 12 45ms
te4-1.ccr01.fra05.atlas.cogentco.com 154.54.61.122 13 36ms
* Unknown Host * 149.6.141.130 14 40ms
* Unknown Host * 0.0.0.0 15 0ms

 

My pings are much better than the op, it does show that a different route is being used.


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