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pdagnall
Posts: 12
Registered: ‎06-02-2011

100mb Speed Increase

Hi there

 

Notice my area has now had the 100mb upgrade (WN6)  I've rebooted the modem, but still get downstream of 53000000 bps.  Do I need to do anything else or is Bolt wrong and its not quite ready yet?

 

TIA

PD

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Expert Opinionator
ricardo1
Posts: 1,875
Registered: ‎01-08-2012

Re: 100mb Speed Increase

[ Edited ]

Hi pdagnall,

the upgrade should have been automatic however since you're still on 50mbps you'll need to call in to get the upgrade to 100bps.

Im presuming you used the link below to check your area?

 

what does your my virgin media account state?

http://doublespeed.virginmedia.com/

regards Lucius.

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One to Watch
pdagnall
Posts: 12
Registered: ‎06-02-2011

Re: 100mb Speed Increase

Hi ricardo

 

Page states my area is now ready - my account still states 50mb though so I'm guessing its not quite ready!

 

thanks

PD

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Expert Opinionator
ricardo1
Posts: 1,875
Registered: ‎01-08-2012

Re: 100mb Speed Increase

[ Edited ]

Hi,

You'd best call in and discuss this with virgin media over the phone as the mods on here aren't allowed to deal with account related issues due to DPA reasons.

 

Provided there aren't any issues, they should be able to send the 100mbps config file to your modem.

Lucius.

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One to Watch
pdagnall
Posts: 12
Registered: ‎06-02-2011

Re: 100mb Speed Increase

Called up - apparently I need a superhub as my current docsis3 modem can't cut it.

Calling on Saturday to install.

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