unacceptable broadband quality

[ziefff]

I have problems with my internet connection, I use web complain form to report about my issue twice but nothing has change so far,  no one even respond, and this is how my cable broadband 100Mb connection looks like:

Ping statistics for 212.58.241.131:
Packets: Sent = 1570, Received = 1255, Lost = 315 (20% loss),

Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 898ms, Average = 85ms

Since last month I:

-can not use skype 

-can not use online games

-can not use itvplayer

-can not use youtube

yet i have to pay my bills in time ?

awesome

[ziefff]

Tracing route to www.bbc.net.uk [212.58.244.66]
over a maximum of 30 hops:

1 107 ms * ms 85 ms 10.11.68.1
2 81 ms 22 ms 9 ms aztw-geam-1b-ge142.network.virginmedia.net [80.1.243.153]
3 20 ms 7 ms 7 ms aztw-core-2b-ae2-0.network.virginmedia.net [80.1.241.13]
4 10 ms * ms 119 ms brhm-bb-1b-ae4-0.network.virginmedia.net [80.1.240.177]
5 53 ms 14 ms 111 ms nrth-bb-1a-as4-0.network.virginmedia.net [62.253.185.105]
6 43 ms * ms 13 ms nrth-bb-1b-ae0-0.network.virginmedia.net [62.253.185.118]
7 56 ms 111 ms 111 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.174.18]
8 64 ms * * pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
9 * * * Request timed out.
10 * * * Request timed out.
11 34 ms * 40 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 48 ms 66 ms * 132.185.255.148
13 * 18 ms 43 ms bbc-vip111.telhc.bbc.co.uk [212.58.244.66]

Trace complete.

[adacom]

post your config details - power levels etc

[ziefff]

Stage Status
Downstream Acquisition Locked
Primary Frequency 299000000 Hz
DHCP Complete
TFTP Complete
Time Of Day 23:15:12
Security Enabled
Counters T1,T2,T3,T4,Sync,Resets 0, 0, 0, 0, 0, 0
Internet Connection
IP Address Status
WAN IP Address 77.102.113.245
Lease Time Remaining 3 days 17:43:41
Expiry Fri 20 Jul 16:58
Current Network Time Mon 16 Jul 23:15
Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 98 299000000 Hz QAM256 -3.0 dBmV 39.9 dB 136 0
Locked 97 291000000 Hz QAM256 -2.6 dBmV 40.7 dB 61 0
Locked 101 307000000 Hz QAM256 -3.2 dBmV 38.6 dB 73 0
Locked 102 315000000 Hz QAM256 -3.7 dBmV 37.1 dB 81 0
Locked 103 323000000 Hz QAM256 -3.9 dBmV 35.9 dB 28 0
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 1 35800000 Hz ATDMA 43.5 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

i used super hub to made few test:

https://www.dropbox.com/s/qpyurbxs0elncv2/vmsuperhub.jpg

[Darren_G]

Hi ziefff

I am sorry to see you are having difficulties with your connection, I can see the UBR your equipment is connected to is suffering from high utilisation, This is still currently below the threshold at which we can escalate it to our Networks Team however we will monitor this - if it does not subside we will raise it with networks as soon as is possible.

Sorry for the inconvenience caused

[LGM]

I understand your following procedure but if your internet is **bleep** at home like ours im sure there is something you would do about it, you wouldnt says to yourself "my UBR is high but not enough, i wont be able to do anything i dont think"

lol, Virgin Media is rediculous. You can see this person is having problems and is unable to use his internet yet you can clearly see he has high utilisation yet there is nothing you can do about it yet? But when the payment is due your over us like a Cat after Cravendale. Sort it out.

[ziefff]

Thanks for letting me know about all this ...

I will stay with my decision from my previous post about leaving VM, I do not want to wait any longer. 

If this kind of connection is still "currently below the threshold" all u need to do is wait for more customers like me to leave VM, and the problem will sort out itself sooner or later.

Thanks for "trying" to solve this issue anyway.

Kind Regards,

Seb.

[Ralph_R]

Hi zieff,

Apologies for the ongoing problems. Over utilisation may be the issue here, however periods of high load remain fairly infrequent. Certainly outside peak times good connectivity should be possible.

If you could provide details of when you are experiencing slow speeds and latency we can check to see if these correspond with reported periods of high utilisation on your network segment, or whether there are some other factors that could be involved here.

[Lorraine1000]

Not being funny but from as far as i see since virgin took over the service has got so bad i never had the problems i have now when i was with telewest and all i see if virgin trying to push a hub on people that clearly does not work and caring about new customers. also you think only to update your speed when you clearing are having major nework problems all over the place due to lack of upgrading areas that need doing all i hear about is you patching areas and tbh this is not good enough. when you have paying customers you should take care of them and so far i seen very little of that maybe viurgin needs to do something for the customers that they got and not think only of getting new customers where the network cant cope and you are just adding more people to areas that dont need any more and can see.

[adacom]

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Lorraine1000 wrote:

Not being funny but from as far as i see since virgin took over the service has got so bad i never had the problems i have now when i was with telewest 

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but you still are with NTL - telewest or whatever you want to call it - Virgin is a leased name from Branson - thats what he does - so it as it always was - good - bad or indifferent