QuickStart, set up and connections
Installing and configuring your kit
3585 PostsActivity in Broadband
Help! Secondary email disappeared
Me again sorry!My secondary @ntlworld email account has disappeared, it's not even showing up on the primary account?Up until I reinstalled email client I could send/receive (just no access to webmail)?I've tried accessing from webmail but just stuck...
I changed my NTL email password but it hasn't changed in Outlook and still works there
Hi so here is the problem I am facing, recently I had a trojan attack on my PC and had my Outlook account compromised, whoever did this gained access to my NTL email address and password, since then I have had numerous emails daily signing me up to a...
How to request replacement Hub/router?
Hi: My Super Hub 2 has started acting-up. Does anyone know how to request a replacement?It was in modem mode, but stopped working, so I disconnected all ethernet and performed a full pinhole reset as instructed by the support webpages. This got it wo...
When is a blocked email not a blocked email?
Why is it you block someone's email on your Virgin email, and it still lets the them through, even though sometimes its to trash, but sometimes it's to the inbox. You try to block them again, thinking you haven't blocked them in the first place, and ...
old NTLWorld email addresses still active a year after leaving Virgin
can anyone help?I left Virgin over a year ago but my old NTLWorld email accounts are still active and now been used for hacking attempts on various platformshow can I get them permanently deleted?Ian
HUB 5x - GSX-PON FTTP - Extermely spikey latency
Hi All,So I've been on the new GSX-PON FTTP (Fibre to the Premises) connection since October. The first month and a bit was fine with no issues however since at least November I have had issues with latency spikes noticeable when gaming. I set up a B...
Resolved! Moving Router
Hi there, I'm a new poster so apologies if this is the wrong forum for this enquiry.I'm looking to have my router moved from an upstairs bedroom to downstairs and was wondering how to go about this?Thanks in advance for any help that can be provided
Treadmill causing interference.
Hoping for some help. We work from home and have connected the upstairs office to the router (Hub 5) via a Virgin Media supplied booster. I can't run a ethernet across the house the booster has been a good solution. All been fine till I got a treadmi...
Webmail - forbidden - AppPassword Reset
I, as do many others in this forum regularly suffer from the webmail lockout issue which also prevents the sending of email via POP3 clients suck as Outlook. As other posts highlight, to resolve this issue you have to reset your app password and also...
Hub 5 no WiFi
Hi,app prompted me to reset to hub which I have done but the WiFi is no longer visible. Have also done full power down and back on and attempted pinhole reset. No joy. Solid white light on hub bottom right, no other lights visibleCan anyone help?
