QuickStart, set up and connections
Installing and configuring your kit
3560 PostsActivity in Broadband
I need a wifi pod
Same story as a lot of people…I am a volt customer on 500Gb broadband and have dead spots in my home.. in some rooms I can barely even connect to the router let alone maintain a decent speed…my ring video doorbell at the front door often can’t do its...
Resolved! Upgading Broadband Package
Hi thereI was just wondering what is happening with my order as I requested for Gig1 Fibre broadband and placed the order on Tuesday 19th March as my contract is ending soon. I was told that my installation date would be Friday 22nd March but I wasnt...
E-mail offering Hub4 at no extra cost
Hi,I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Vi...
Can't sign in and apparently email not recognised
Hello everyone,Today I've been trying to log in to my virgin media account to check some settings (I normally use a desktop client called eM Client) but couldn't sign in due to an FSB50 error code. I deleted my cache but it didn't fix the problem and...
Email dead from this morning
I cannot send or receive emails from my 2 addresses @ntlworld.com.I'm using Windows Live Mail 2012 with Windows 7 (I know it's old but has never been any trouble).Webmail is working fine.Here is the error message:Unable to send or receive messages f...
Problems accessing VM emails on Live Mail on Windows 8.1
Since Monday 15 April I have been unable to download either my Blueyonder email or my virginmedia.com email on my Windows 8.1 laptop using Windows Live Mail 2012. I can still download those email addresses using Windows Live Mail 2012 on my Windows 1...
IP Address apparently blocked and according to second line technical help only three options to resolve
Hi, after not being able to send email all day I called the helpline and was passed to a back office for second line tech support which was not in the UK. I was told it was that my ip address was blocked,as a result i cannot send email from outlook i...
Hub 4 Wired Speed Slow + Slow Router Speeds on SamKnows
As per the title, with my Hub 4 I am only achieving speeds of 45.6Mbps (Router)/45.9Mbps (Device) when doing the SamKnows RealSpeed test. The broadband we are currently paying for is the Gig1 in which we are achieving nowhere near the advertised or e...
13 days without service
What an absolute shambles! 13 days without broadband and possibly another 8 working days to go as no one can send the correct engineers the first time.issue started with the outside engineer install apparently as the inside engineer came out and said...
Resolved! Help with ordering WiFi Pod
Hi TeamMy son has been complaining of poor WiFi speeds in his bedroom and lag when he is gaming.I'm on the 1 Gigabit package with Volt and used the VM Connect app to check the WiFi speeds in his room and this shows that he is only getting 18mbps down...
