QuickStart, set up and connections
Installing and configuring your kit
3584 PostsActivity in Broadband
Damaged Brickwork
Good AfternoonNoticed this today, this Is the result of the technician drilling through the wall, who in there right mind uses glue on brickwork. I hope Virgin will rectify this. Water can actually seep in to the brickwork and possibly run into my pr...
Hub 3
Hi. I have the hub 3. The problem is if I turn the router off or if there's a power cut it takes up to 6 hours for any device to connect back too it. WiFi or ethernet. The router reboots ok it's just that nothing connects for hours I've rang virgin m...
Mac Mail Help please
I recently gave notice to quit VM and for some reason they turned off my @blueyonder.co.uk address at once instead of 30 days notice. I called and it was switched back on again but in the last 10 days I have had to reset my password at least 17 times...
Missing wall socket
I couldn't find the wall socket in the flat. There is only the attached socket can i use it? And when I check in the website. It said that the virgin media is available. Note that there is no furniture in the flat so It not hidden behind them.
Resolved! Moving router
Hi, My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please?
quickstart
i recently ordered a quickstart kit but have heard nothing of yodels delivery and have no account set up to track, i need help please asap as ive already wasted many days without it and cant move into new home until set up thank you
Beginner advice
I've always had Internet that has come on the BT network through the phone port but got a good deal with virgin. The guy who lived at my house before had virgin as he mentioned it when I moved in. I signed up a couple weeks ago and realised I don't k...
VM Connect App cannot find Hub 4
My VM Connect App (latest version updated, yes) has not been able to find my hub 4.I have tried resetting my hub bit still non-issue albeit my device and others can still connect to the router and access VM internet, it's just that the connect app ca...
Email woes again
So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up corre...
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
