Broadband

Primary account login

The first email address I had was a ntlworld.com address, which always used to be the primary account. This isn’t recognised when I try to view my bills. Neither is the first virginmedia.com I created. I’ve different emails for different things, but ...

Hub 3 in modem mode showing on WiFi

Hi, I have just upgraded my WiFi and put the hub 3 in modem mode. It was all easy enough and is working fine. However I'm still seeing the Hub 3 as a WiFi network. Even forgetting the WiFi still has it showing as an available WiFi network. I can't ...

NTLworld email accounts cancellation

I have 2 old NTLworld email accounts which didn’t get deleted when I cancelled my virgin media account some years ago. My main NTLworld email account associated with my virgin media account was deleted after I cancelled my virgin media account but th...

Moving Wall Socket

Hello,I was wondering if it would be possible to move the wall socket that the router/hub plugs into another room?If so, how would I go about doing this?Thanks

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the

Hello,I'm having a problem with intermittent connection. I've been having this issue for a long time and had engineer booked twice but it did not solve the problem. They checked wall socket, replaced router and recently after raising a complaint and ...

Texts to Return Set Top Box - Box has not changed!

Hi there.A couple of months ago I downgraded my package to broadband (as I no longer have a landline and have got rid of the tv).I was not sent any new equipment.A week or so later I was sent a postage box in which to return my set top box, but obvi...

Resolved! SYNC Timing Synchronization failure - Loss of Sync

Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...

Re: red light on virgin media hub

Hi. I am currently having the same issue and have tried the troubleshooting. Is there anything else I can do?

Returning equipment issue

I've been wanting to return the kit since November last year. Recieved a box which none of the Yodel shops wanted to take back because they were looking for another barcode not just the one on the box. So I ordered another box. Same thing happened. N...

How do i get a hub5 modem, when I have the hub4 modem

I'm on 1Gig internet which is advertised as 1130 Mbps. Problem is, I'm still on the old hub modem which only have a 1Gbps port, so i'm not getting the 130 Mbps potential I should, and I'm paying for this.How do I get a new hub 5 which includes a 2....

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Browse the Community

QuickStart, set up and connections

Networking and WiFi

Speed

Gaming Support

Email

Activity in Broadband