QuickStart, set up and connections
Installing and configuring your kit
3554 PostsActivity in Broadband
New Router with renewal?
Hello!I'm a returning Virgin customer, and recently, my router (Hub 3) has started to show signs of overheating (an Orange/red light consistently on the front of the router, along with the top being warm).This comes just in time for a contract renewa...
Unable to change password
Tried to change password but keep failing rang virgin and they set up another email with password,does not worktotally frustrated
Lag and poor connection for past few weeks
After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...
Entering 3rd party generated App Password
I am trying to set up a new virginmedia VM account on Microsoft Outlook 2019 on my new computer.I am lead to believe I need to generate a new App Password using a 3rd party app.I have gmail account so I am trying to use that.I log in to my VM account...
Resolved! Virgin HUB 5 suddenly appears to be blocking Ring Doorbell and PodPoint charger?
Sorry for the vague title, but I don't really know what the issue is and it's driving me mad! I've had the HUB 5 with 1 additional 'Pod' and it's been fantastic, no issues at all. Then all of a sudden this week something changed that has interfered w...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Intermittent internet for months now, impossible to get a hold of someone to help
For months now, even on ethernet, packet loss and latency skyrockets to unusable levels, its become more and more frequent. It has happened almost every day for the past week.I've tried to go through VM contact many times, only to receive a generic m...
Random mix of devices don't connect to internet wired or wireless
A month or 2 ago I started to see some of my devices lose internet connection, sometimes just for an hour, sometimes a few hours. It's been happening 2 or 3 times per week. The latest occurrence was on Wed this week, about 5pm and it's still happenin...
Outlook e-mail error (0x800CCC1A) :
Was working fine until yesterday but now getting the following error message when I try to send an email from Outlook using my virginmedia.com account Task 'Bernard - Sending' reported error (0x800CCC1A) : 'Your server does not support the connection...
Resolved! Email not receiving with Outlook - connection error's
Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...
