QuickStart, set up and connections
Installing and configuring your kit
3588 PostsActivity in Broadband
unable to send emails from emClient for ntlworld.com email account
Hi My emClient email package won't send emails, but will receive. My email address is an ntlworld.com one. I can login to the Virgin web email and send/receive ok. I've tried changing the SMTP settings to some recommended online, but no changeThe err...
Unable to access emails on Imac
Using my Apple iMac pc I can log into my Virgin media account but when I click on the Quick link (virgin media mail) to access my emails, nothing happens but an empty file (called Unknown) is sent to my download folder. It does not take me to my emai...
Connect app can't do modem test
Connect app can't do modem test??
Unable to complain to Virgin Media as a non-customer
Virgin Media visited my house when I wasn't there and put a cable through my garden and path - damaging my path and filling the channel with cement. They also put a box on my wall. My house is being sold and the future owners ordered the cable for wh...
E-mail, not received
I sent an e-mail last December and did not receive a response. I forwarded the e-mail as reminder recently and the response informed me the original had not been received. Is there any way of checking that the original e-mail was not received?
Re: HUB 5x - GSX-PON FTTP - Extermely spikey latency
I am facing the exact same issue in terms of spikes and upload latency. Do you have an update on your situation please? I too am having terrible issues with customer service, constantly giving empty promises and engineers that don't understand my iss...
Weird Speed Test Results
I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...
House number not listed. Neighbours are
Hi, My house number is not listed but every other house number is on the postcode. This is a DB error as the CBT for the other houses is right outside our house and the ducts feed the other houses. This is a new PIA XGS-PON full fibre to the property...
Wifi pod showing unknown connection
Hi one of my 3 pods is showing unknown connection in Connect app. I have switched it off at the mains, rebooted several times, no change. To not the Connect app has only recently started working again for me. I have a Hub 5. All worked well when new ...
wifi pod connection unknown to vm connect app
I have got first wifi pod and already having issues, the connect app connection status is unknown, I have rebooted the pod a few times,I have a hub3, it states 10 mins to come back and check health of device.I don't even know if it's working ?
