QuickStart, set up and connections
Installing and configuring your kit
3547 PostsActivity in Broadband
Weird Speed Test Results
I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...
Sudden drop in SamKnows RealSpeed to router
https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...
My ntlworld email has been hacked
My ntlworld email has been hacked. Not only am I getting daily ransomware requests but the hackers are using my email to attempt to access my account or set up new accounts in LinkedIn, Uber etc. Yesterday they started using it to send emails to peop...
Hub 5 keeps dropping out
Hello I had the hub 5 installed 5 days ago ( upgrade from the hub 3 ) since then I have been having multiple drop outs where the Internet will go off and then come back on. Lights flash white on the modem and then back to solid white. We did not have...
Virgin Hub 5 or 5x - modem mode or WiFi off
So I've joined Virgin media. My fixed line speeds locally have been 15mbs and so I've been using 5g broadband via Three with good speeds, however their network is pretty unreliable. I believe I'm getting FTTP via XPON, there's a large black box on th...
Fibre from the pole or underground
Hi everybody, just curious, I've seen virgin media installing their services on the telegraph poles, feeding cables to people's bungalows on my culde-sac, however my bungalow and others are fed underground by a BT slab in the pavement for landline (c...
Unauthorised Brown Box Installation
I returned home from work yesterday to discovered a brown box installed on the side of my house. I did not authorise anyone to complete this work. I am not a customer nor have I ever had any dealings with virgin media to suggest I wanted a brown box....
Unable to access Battle.net
Hi, I've had Virgin with a hub 5 for awhile now with no issues, then tonight I tried to open the Battle.net app on my PC and get the error BLZBNTBNA00000A8D. I'm also unable to access the Battle.net website either on my PC via ethernet or on my phone...
1Gig Hub5 Reducing buffer bloat
Howdy all hope everyone is wellSo as the Subject says i am getting a lot of buffer bloat on mt hub5Firstly Info for you- Using the 2.5 gig port (Hub5) to my10gig network port on my pc,Have performed standard checks and tests however i can not seem to...
Wi Fi not working.
Hi there support. I had a power cut this evening and my router reset. However, since then, the Ethernet has been fine, but the WiFi now fails to authenticate my phone. I have subsequently tried to reset the router, but that has failed to solve the...
