Broadband

On-going Complaint - IP different location

Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...

Hub 3 with pods only accepts connections to 2.4 GHz

I have a Hub 3 and a set of pods, all VM standard config - 2.4 and 5 GHz on same SSID etc. I noticed that our Fire TV was often buffering even though it's right next to the hub, and video calls on laptops often drop connection even though signal stre...

ports not opening

I turned UpnP off, and have assigned a port forward to a device, and have that device reserved as an LAN ip address.My nat is strict, but when I turn UpnP on I now have open nat.I should be able to have upnp turned off but it seems that I have to hav...

Wifi Pods - how to order

Hello, I was wondering if you could help me please. I did the speed test and it shows that some areas of my house the speed is minimal. I spoke over the phone with VM and I was told that I could apply for the WiFi pods, but I have been pushed from th...

PODS keep dropping connection

I have a hub 5 (factory settings, long press reboot several times over the last year) and 3 white pods. Once or twice a months 1 or all of the pods would just stop connecting, more often than not all of them, just doing the slow blink. 1-2 days of re...

Installation delay after delay - complaint ignored and order cancelled.

Hi,Resorting to posting here as the virgin media team have been useless on all fronts. In short - the install date has pushed back and back from Dec 2023, and my formal complaint has been ignored - and now i have an email saying i've cancelled my ord...

Emails not sending since since Sunday 21st April

Hi there,Since yesterday I have not been able to send emails via Outlook 2007 on my windows 7 laptop. The webmail and mobile/apps are working fine. The error says Sending' reported error (0x800CCC1A) : 'Your server does not support the connection enc...

WiFi results on hub 3

Hi,using virgins connect app on my Android 13 phone to check the WiFi speed from the hub I get 15-18 mb download speed with the phone about 1metre away from the hub,same result in the next bedroom,in the lounge where the WiFi pod is plugged in I get ...

No Internet after modem reboot

Good morning, I have had no Internet since rebooting my hub on Friday night. The modem has a solid white light, yet I connect to it via Wi-Fi or the ethernet. I have tried all the usual stuff, (reset button, unplugged everything and left it overnig...

HUB & POD connections bounce back and forth

I've been on the WhatsApp chat and realised I need a proper techy to help me I've had issues since installation and have followed demands for a reboot more times than I can remember.Issue is... my devices tend to skip between pods, or remain connecte...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Browse the Community

QuickStart, set up and connections

Networking and WiFi

Speed

Gaming Support

Email

Activity in Broadband