Trial Firmware

[kaivenzo]

I've signed up for the survey for the trial firmware, when will i be getting it and how will i get it?

I have been having problems with corrupted downloads for like 3 weeks now. I've tried going "modem" mode with a router but it does not help at all. Please someone from the staff respond asap. I've important documents that needs to be downloaded.

[VMCopperUser]

If "Modem Mode" does not fix your corrupt download issue then the beta firmware will not help.  Seek problems elsewhere.

[plazma]

Please provide more information, what are you downloading, from where, what protocols are effected.

The more information the better.

[kaivenzo]

Aside from email compressed files, i've tried downloading games from origin even microsoft updates, but it always ends up as download failed.

[plazma]

Are you running R36 still ? if so this could be the cause of the corrupt downloads, it technically shouldnt in modem mode.

How are you connecting to the superhub ? wired right ?

The other thing that would effect this is packet loss caused by high use at the ubr, which is something vm can check for you.

[kaivenzo]

Yup R36. Wired connection. I'm able to download small files though <100mb, but large files still ends up corrupted. Mind-boggling

[Peter_Li]

Hello kaivenzo,

Usually the trial firmware gets pushed through after about 3 working days. If you have not received the trial firmware on your SuperHub yet, could you please fill in the form again, and if it is still not working, we will have to manually add your SuperHub to the list.

[kaivenzo]

It's been more than 3 days already. And i cant access the survey form anymore (says it's already been completed). I'm currently on modem mode, do i have to change it back?

[VMCopperUser]

I hate to ask, but some people wouldnt know to do it so not trying to be cruel or anything.

Have you restarted it.... /*ducks from flying eggs tossed by the angry guy*/

[Lindsey_P]

Hi kaivenzo,

I've checked your equipment and it would appear that you're still running on R36 rather than the trial firmware. I have requested for this to be manually pushed through. 

You may need to reboot your Superhub in order for this to take effect.