Superhub Reset Itself to Factory Defaults

[JamieKitson]

Hi,

tonight, approximately half an hour ago (ie, 7 Aug, 23:30) my Superhub reset itself to factory settings. I've only had it a week, please tell me it isn't going to start doing this regularly.

Cheers, Jamie

[ricardo1]

This could have been due to a speed upgrade or a firmware update. Please go to 192.168.0.1 then at the top right click on router status. Please post what you see in the operation configuration and downstream

[JamieKitson]

Downstream   	DS-1 	DS-2 	DS-3 	DS-4 	DS-5 	DS-6 	DS-7 	DS-8
Frequency (Hz) 	298750000 Hz 	290750000 Hz 	306750000 Hz 	314750000 Hz 	N/A 	N/A 	N/A 	N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock) 	Locked 	Locked 	Locked 	Locked 	N/A 	N/A 	N/A 	N/A
Channel ID 	82 	81 	85 	86 	N/A 	N/A 	N/A 	N/A
Modulation 	QAM256 	QAM256 	QAM256 	QAM256 	N/A 	N/A 	N/A 	N/A
Symbol Rate (Msym/sec) 	6.952000 	6.952000 	6.952000 	6.952000 	N/A 	N/A 	N/A 	N/A
Interleave Depth 	I=12
J=17 	I=12
J=17 	I=12
J=17 	I=12
J=17 	N/A 	N/A 	N/A 	N/A
Power Level (dBmV) 	11.1 dBmV 	11.2 dBmV 	10.6 dBmV 	10.0 dBmV 	N/A 	N/A 	N/A 	N/A
RxMER (dB) 	43.2 dB 	43.2 dB 	43.2 dB 	43.1 dB 	N/A 	N/A 	N/A 	N/A

 General Configuration Network Access 	Allowed
Maximum Number of CPEs 	1
Baseline Privacy 	Enabled
DOCSIS Mode 	EU DOCSIS 3.0
Config File 	
Primary Downstream Service Flow SFID 	7860
Max Traffic Rate 	66000000 bps
Max Traffic Burst 	3044 bytes
Min Traffic Rate 	0 bps
Primary Upstream Service Flow SFID 	7859
Max Traffic Rate 	3072000 bps
Max Traffic Burst 	8160 bytes
Min Traffic Rate 	0 bps
Max Concatenated Burst 	8160 bps
Scheduling Type 	BestEffort

[ricardo1]

Your power levels are high. You should call virgin media to send an engineer to fix this. Please also post what you see in the upstream. Also from what I see you are running on the upgraded download speed.

[JamieKitson]

Upstream   	US-1 	US-2 	US-3 	US-4
Channel Type 	2.0 	N/A 	N/A 	N/A
Channel ID 	5 	N/A 	N/A 	N/A
Frequency (Hz) 	35800000 Hz 	N/A 	N/A 	N/A
Ranging Status 	Success 	N/A 	N/A 	N/A
Modulation 	QAM16 	N/A 	N/A 	N/A
Symbol Rate (Sym/sec) 	5120000 	N/A 	N/A 	N/A
Mini-Slot Size 	128 	N/A 	N/A 	N/A
Power Level (dBmV) 	44.3 dBmV 	N/A 	N/A 	N/A
T1 Timeouts 	0 	N/A 	N/A 	N/A
T2 Timeouts 	0 	N/A 	N/A 	N/A
T3 Timeouts 	1 	N/A 	N/A 	N/A
T4 Timeouts 	0 	N/A 	N/A 	N/A

[ricardo1]

I think your upstream power level is fine. You should call Virgin Media for an engineer to fix your downstream power levels though because they are too high.

[ricardo1]

Once an engineer has fixed it repost with your new power levels. Also if your hub continues to reset just reply back here. Your power levels do need sorting out though.

[Steve_Brett]

Hi Jamie

I concur with the learned Ricardo, downstream power level is too high. I have sent you a private message and will be happy to book an engineer once a reply has been received.