Slow speeds since a week [ Edited ]

[pedrouk]

Hi there,

since a week I am experience extrem slow speeds on the 100mb line. Max speed on average is about 35-50mb.tried it this morning at 5am and it was down to 20mb max.......

Would be great if this could be checked out.

Thanks

Peter

Startup Procedure Procedure Status Comment Acquire Downstream Channel 314750000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 94 55616000 Kbits/sec 314750000 Hz -1.1 dBmV 38.4 dB Hybrid Locked QAM256 92 55616000 Kbits/sec 298750000 Hz -2.6 dBmV 38.2 dB Hybrid Locked QAM256 93 55616000 Kbits/sec 306750000 Hz -2.2 dBmV 38.5 dB Hybrid Locked QAM256 95 55616000 Kbits/sec 322750000 Hz -1.1 dBmV 38.6 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 50.8 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow Downstream(0) SFID 24780 Max Traffic Rate 110000000 bps Max Traffic Burst 10000 bytes Mix Traffic Rate 0 bps

Primary Upstream Service Flow Upstream(0) SFID 8304 Max Traffic Rate 10250000 bps Max Traffic Burst 16320 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 16320 bytes Scheduling Type Best Effort

Current System Time:Fri Mar 09 06:14:45 2012

[zootlewurdle · Accepted solution]

Your modem stats look great.

Are you wired or wireless?  If the latter try the former.

If wired, are you wired directly to the super hub or going through a third party router?  If the latter try the former.

If you are using Windows try rebooting into "Safe Mode with Networking" and re-test.  That might help to rule out any other software interferring.

Given that your problem seems to be at all times of the day I'd say a utilisation issue is unlikely.