on 06-08-2012 21:33
In the past month or so I have been getting slow Usenet download speeds. I worked when I first got the service in May. I am in the Bromley network.
Today I got 94mb at Speedtest.net but around 10mb usemet download from news-europe.giganews.com.
Speeds vary at any time not just peak. Yesterday I was getting 8mb on Saturday I was getting 6mb both at off peak times.
I have tried different servers and ports 80, 119, 443 all with the same result.
If this is the result of traffic shaping I wish Virgin would be honest, if it isn't does anyone have any idea who we can escalate this to so it can be fixed. I rang customer services and they didn't even know what Usenet was.
Thanks in advance.
Reply from 220.127.116.11: bytes=32 time=21ms TTL=244 Reply from 18.104.22.168: bytes=32 time=13ms TTL=244
Reply from 22.214.171.124: bytes=32 time=40ms TTL=244 Reply from 126.96.36.199: bytes=32 time=14ms TTL=244
Ping statistics for 188.8.131.52: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 13ms, Maximum = 40ms, Average = 22ms
Reply from 184.108.40.206: bytes=32 time=21ms TTL=56 Reply from 220.127.116.11: bytes=32 time=29ms TTL=56
Reply from 18.104.22.168: bytes=32 time=20ms TTL=56 Reply from 22.214.171.124: bytes=32 time=17ms TTL=56
Ping statistics for 126.96.36.199:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 17ms, Maximum = 29ms, Average = 21ms
on 07-08-2012 20:21
Tracing route to news-europe.giganews.com [188.8.131.52] over a maximum of 30 hops:
1 22 ms 9 ms 7 ms 10.158.72.1 2 9 ms 7 ms 7 ms bmly-core-2b-ae6-712.network.virginmedia.net [80 .1.225.177] 3 9 ms 18 ms 10 ms brnt-bb-1b-ae6-0.network.virginmedia.net [213.10 5.159.229] 4 8 ms 15 ms 18 ms popl-bb-1a-as7-0.network.virginmedia.net [62.255 .81.237] 5 23 ms 9 ms 9 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.10 5.159.2] 6 18 ms 21 ms 20 ms amst-ic-1-as0-0.network.virginmedia.net [213.105 .175.6] 7 22 ms 17 ms 18 ms 216-196-108-117.ams.giganews.com [184.108.40.206 7] 8 19 ms 17 ms 17 ms news-europe.giganews.com [220.127.116.11]
on 17-08-2012 16:48
on 18-08-2012 10:42
Never used it before but I will try. Is this the correct server:
Do I need a username and password? If I already have one I have no idea what it is. Would I need to ring customer service.
Thanks for all your help.
on 19-08-2012 09:11
Tried the virgin newsgroup server and it's the same.
At 20:30 Saturday I got 6mb download and at 08:30 on a Sunday I got 12mb, even though speedtest.net results state I have 94mb download speeds on both occasions.
I am positive that I am being throttled as if I have a 10mb service even though I have 100mb.
Is someone able to raise this as a fault for me please? This started happening when traffic management was first implemented, before then I was able to get full 100mb usenet download speeds.
on 26-08-2012 19:57