Slow Usenet speeds on 100mb in Bromley

[lewell]

Hi,

In the past month or so I have been getting slow Usenet download speeds. I worked when I first got the service in May. I am in the Bromley network.

Today I got 94mb at Speedtest.net but around 10mb usemet download from news-europe.giganews.com.

Speeds vary at any time not just peak. Yesterday I was getting 8mb on Saturday I was getting 6mb both at off peak times.

I have tried different servers and ports 80, 119, 443 all with the same result.

If this is the result of traffic shaping I wish Virgin would be honest, if it isn't does anyone have any idea who we can escalate this to so it can be fixed. I rang customer services and they didn't even know what Usenet was.

Thanks in advance.

Pinging bbc.co.uk

Reply from 212.58.241.131: bytes=32 time=21ms TTL=244 Reply from 212.58.241.131: bytes=32 time=13ms TTL=244

Reply from 212.58.241.131: bytes=32 time=40ms TTL=244 Reply from 212.58.241.131: bytes=32 time=14ms TTL=244

Ping statistics for 212.58.241.131:     Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:     Minimum = 13ms, Maximum = 40ms, Average = 22ms

Pinging news-europe.giganews.com

Reply from 216.196.109.144: bytes=32 time=21ms TTL=56 Reply from 216.196.109.144: bytes=32 time=29ms TTL=56

Reply from 216.196.109.144: bytes=32 time=20ms TTL=56 Reply from 216.196.109.144: bytes=32 time=17ms TTL=56

Ping statistics for 216.196.109.144:   

 Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds:     Minimum = 17ms, Maximum = 29ms, Average = 21ms

[lewell]

Tracing route to news-europe.giganews.com [216.196.109.144] over a maximum of 30 hops:

  1    22 ms     9 ms     7 ms  10.158.72.1   2     9 ms     7 ms     7 ms  bmly-core-2b-ae6-712.network.virginmedia.net [80 .1.225.177]   3     9 ms    18 ms    10 ms  brnt-bb-1b-ae6-0.network.virginmedia.net [213.10 5.159.229]   4     8 ms    15 ms    18 ms  popl-bb-1a-as7-0.network.virginmedia.net [62.255 .81.237]   5    23 ms     9 ms     9 ms  popl-tmr-1-ae4-0.network.virginmedia.net [213.10 5.159.2]   6    18 ms    21 ms    20 ms  amst-ic-1-as0-0.network.virginmedia.net [213.105 .175.6]   7    22 ms    17 ms    18 ms  216-196-108-117.ams.giganews.com [216.196.108.11 7]   8    19 ms    17 ms    17 ms  news-europe.giganews.com [216.196.109.144]

Trace complete.

[lewell]

WOW what an amazing response!

[Steve_Brett]

Hi lewell

Usenet and Peer to Peer trafficmay be throttled between 5:00pm and Midnight separately from the individual user traffic management.

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2781&CURRENT_C...

[lewell]

Thanks for your response Steve but this happens at all times not just 5pm to midnight.

[Steve_Brett]

What speeds do you get from the Virginmedia news servers ?

[lewell]

Hi Steve

Never used it before but I will try. Is this the correct server:

• News (NNTP) Server - news.virginmedia.com
• News server: port number - 119

Do I need a username and password? If I already have one I have no idea what it is. Would I need to ring customer service.

Thanks for all your help.

[apcyberax]

no username and password needed and yes they are the correct settings

[lewell]

Tried the virgin newsgroup server and it's the same.

At 20:30 Saturday I got 6mb download and at 08:30 on a Sunday I got 12mb, even though speedtest.net results state I have 94mb download speeds on both occasions.

I am positive that I am being throttled as if I have a 10mb service even though I have 100mb.

Is someone able to raise this as a fault for me please? This started happening when traffic management was first implemented, before then I was able to get full 100mb usenet download speeds.

[Luke_Thomas]

Hi lewell

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.