on 19-06-2012 23:48 - last edited on 20-06-2012 05:37 by Jacques
im not in contract, and i have been jumping through a load of differnt hoops, from one call center to another, to the online CONTACT US pages.
Why am i paying more then what virgin are offering the 100mb package for,
no telephone no tv, just broadband,
i have also requested vat recipts, and nothing, someone from virgin wanna fill me in.
Your account number: <removed> Your area reference:15
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19-06-2012 23:56 - edited 19-06-2012 23:56
call retentions and they should sort it for you, i actually pay less than you are and i have a phone with them with free eve and weekend calls and 100Mb
on 20-06-2012 00:20
is there a direct number i can reach them on, as the automated phone system is something i dispise, i mean my last phonecall lasted in total over 2 hours being transfered from one department to another...then being disconnected a few times.....
really frustrating this experience,
thank you for your response
on 20-06-2012 00:34
yep, call 150, then option 5 then option 2, you'll have to wait til the morning now though , i think they open about 8.30 ish
on 20-06-2012 00:36
when you call retentions i promise you that you will not have much of a wait until they answer the phone, when you do call it will mention leaving VM just carry on and ignore that.
on 20-06-2012 00:49
thank you groove, for your help,
i'll give them a call tommorow mornining add report back.
ps i think i have to call there main number then option 5 and 2 becuase 150 will put me through to t-mobile on ym mobile
on 20-06-2012 07:57
on 20-06-2012 08:15
This interested me as I am also paying the same. However, I am on the 50Mb XXL and received a letter a while ago saying that I would be upgraded to 120Mb instead of the 100Mb. I'm not 100% sure, but I believe this to be because I'm paying the higher price.
Thanks for your post though, I need to consider whether it is worth continuing to pay the extra £2.50 per month until the expected upgrade in my area which is estimated between October 2012 and June 2013 to get 120Mb or save the money and go to 100Mb now.
Basically £10 minimum to see if they hit the early target, argh decisions!
20-06-2012 09:50 - edited 20-06-2012 09:53
i had the same letter and when i found out i was paying more i asked when i upgraded and they said i still get the 120mb when it rolls out in my area