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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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After 25+ years I've submitted my cancellation
by CraigT1976 -
RENEWAL is impossible
by VROODER -
Virgin Media defrauding customers
by paulcookson2 -
If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
by Michael99 -
Repost - how to contact Ofcom
by marynewc -
Telegram being blocked
by MrJG08 -
Telegram being blocked?
by kregbru4 -
Some sites not accessible since 16/04
by georgeS79
Community Activity
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Intermittent internet for months now, impossible to get a hold of someone to help
For months now, even on ethernet, packet loss and latency skyrockets to unusable levels, its become more and more frequent. It has happened almost every day for the past week.I've tried to go through VM contact many times, only to receive a generic m...
My Virgin Media App not showing correct details
I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details ar...
My contract is due to end on 21st April, but I've recieved bill for 26th April to 25th May
HiI cancelled my Virgin Media broadband contract on 22nd March, as I was moving to an area not served by VM and recieved an email on 22nd March telling me that my end date was 21st April. However, I have today received a bill from VM for 26th April t...
Random mix of devices don't connect to internet wired or wireless
A month or 2 ago I started to see some of my devices lose internet connection, sometimes just for an hour, sometimes a few hours. It's been happening 2 or 3 times per week. The latest occurrence was on Wed this week, about 5pm and it's still happenin...
Charged for returned equipment
Returned the equipment and received a bill for not returning the equipment, will this be refunded?
Think i might be getting messed around
im not getting anywhere with virgin media customer services and in the last 5 days or so ive been told 4 different things by 4 different people, im not really sure who is right in this situation as it seems no one really knows, i appreciate your time...
Outlook e-mail error (0x800CCC1A) :
Was working fine until yesterday but now getting the following error message when I try to send an email from Outlook using my virginmedia.com account Task 'Bernard - Sending' reported error (0x800CCC1A) : 'Your server does not support the connection...
Billing mess after Direct Debit change
Hi, I'm hoping someone from Virgin on here can confirm my thinking as I'm getting absolutely no where with customer services on the phone. I changed my direct debit date about 2 weeks ago to the 1st of the month. I understand doing this would cause ...
Extend cancellation date
Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift
Latest from our Blog
Annual price change from April 2024
Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services. What this means for you...
Accessibility and Vulnerability Policy
Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...
Virgin Media switches on residential 2Gbps broadband service
Virgin Media O2 has become the first major UK provider to publicly launch a residential 2Gbps broadband service and introduce symmetrical download and upload speeds across all of its speed tiers as an...
Did you know you can spread the cost of your bill over the month
Staying on top of your payments is easier than ever before. We know everyone’s circumstances are different, so you’ll now be able to manage your payments in a way that suits you. If you’d prefer to s...
