email address for virgin

[BenMcr]

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Ojustaboo wrote:

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BenMcr wrote:

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Ojustaboo wrote:

Just spent ages typing in my email twice, both times I got given an error message saying the service is unavailable when I clicked on continue

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Just tried one of the forms myself and it worked correctly

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Just tried again, as soon as I clicked on continue

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Which form is that?

[Ojustaboo]

went onto the contact us page, clicked on billing and payments, clicked on Querying my bill, then clicked on the contact us button at bottom right

[BenMcr]

That was the form I tried and it did work

[Ojustaboo]

Weird, I have no reason to make it up, I did post the screen I got too.

On virgin BB so shouldn't be any probs there

[Woogy]

Why would you make it up Ojustaboo ? I can concur what you've experienced. I have tried the exact same method several times since February 23rd & it's never worked. I can't explain why it apparently works for Ben

[Glyn1066]

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Woogy wrote:

Why would you make it up Ojustaboo ? I can concur what you've experienced. I have tried the exact same method several times since February 23rd & it's never worked. I can't explain why it apparently works for Ben

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Same here so much so I don't bother with it. 

[BenMcr]

Shall raise it tomorrow to get looked into

[Woogy]

Cheers

[Glyn1066]

Great because it is a pain at times.

[BenMcr]

I've heard back from the team that looks after the technical bits of Contact Us. They've been unable to replicate the issue - but have possibly suggested that is could a cache issue due to the way the site works