Check your service statusCable National
Ask a question
Reply
One to Watch
Postmankev
Posts: 13
Registered: ‎07-06-2011
Helpful Answer

What does the green light mean when it flashes on TiVo box

 
Please use plain text.
Freakishly Helpful
Jamie_D
Posts: 1,208
Registered: ‎20-07-2010

Re: What does the green light mean when it flashes on TiVo box

Hi Postmankev

 

I think you may have missed my reply as I did ask you this on your previous thread.

 

It means your box does not have a return path.

 

It is, basically, not connected to our network due to a fault.

 

I have checked your area and, unfortunately, we are experiencing a Network fault at the moment.

 

Fault ref. 1728263

 

Our engineers are working as we speak and will have your service back ASAP.

 

Regards

Please use plain text.
Trust Me, I’m a Doctor
ozsat
Posts: 1,829
Registered: ‎03-10-2009

Re: What does the green light mean when it flashes on TiVo box

[ Edited ]

It is unable to connect to the network - so you should also get an error message in the main menu.

 

It will reconnect itself and you can still play items by pressing PLAY in the MyShows list - don't press OK to select the programme from MyShows while the network is down as it will not work.

 

It will record normally too.

---
TiVo (MRS)
152Meg BB
Sky 3D/Anytime+
VM Telephone
Please use plain text.
One to Watch
bigstu
Posts: 17
Registered: ‎30-06-2011

Re: What does the green light mean when it flashes on TiVo box

Jamie can you please confirm which area this fault ref is for? I am having the same problem (green light flashing) had no network availability for 2 days now.

Please use plain text.
Fix-a-Lot
Brian_J
Posts: 2,875
Registered: ‎25-03-2010

Re: What does the green light mean when it flashes on TiVo box

Hi bigstu,

 

Yours is not the same area but there is still a fault. This is logged under fault ticket F001727542.

 

Engineers are working to fix this asap.

 

Thanks


Brian_J
Help & Support Forum Team


If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.
Please use plain text.
Fresh as a Daisy
proaccs
Posts: 1
Registered: ‎22-02-2012

Re: What does the green light mean when it flashes on TiVo box

Any known faults in ST5?

 

Just checked status said "known fault" then thats just dropped off and said good service.

 

The "known fault" was for TV only but broadband has gone down aswell?

 

Green flashing ready light on modem and Green flashing light on tivo....

 

Some channels are popping up on V+ box in seperate room but distorted...

 

Signal fault?

Please use plain text.
Boffin
Jonathan_Thomas
Posts: 442
Registered: ‎14-12-2011

Re: What does the green light mean when it flashes on TiVo box

Hiya proaccs

 

Apologies for the issue with your ondemand,

 

I have looked into your area everythings is ok and have checked the box and all the signal levels are fine aswell. How long has this issue been ongoing? Would it be possible for you to retry your ondemand again this morning please

 

Thanks

 

Jon


Jonathan Thomas
Help & Support Forum Team

Seen a useful post?Problem Solved?Fault with your service?

Please use plain text.