on 31-03-2012 21:09
Today we have had our new Tivo Box fitted in the living room and our old V+ HD box moved to the Bedroom where we used to have the old Virgin box, since having the V+ HD box moved to the bedroom and connected by scart lead as Tv in bedroom is not HD the V+ Box is taking 3 to 4 minutes to change channel, cant access Home or settings etc cant access the tv guide etc, it worked fine when it was in the living room connected to HD Tv and its touch and go with changing channels, tried rebooting etc...nothing as worked yet it was working brilliant before the swap.
Also The new Tivo Box still cant connect to on demand or apps, the virgine media guy who fitted everything did say they was having some issues with the on demand and apps but should be sorted in a few hours....not happy at all, we are paying for a service that we cannot access.
Can anybody offer any advice on the problems.
Answered! Go to Answer
31-03-2012 21:10 - edited 31-03-2012 21:12
on 31-03-2012 21:21
on 02-04-2012 01:28
yeh i did have to move the scart around, Thanks, just have to wait and see what going to happen over the tivo box with apps and on demand.
The apps do sometimes play up. Generally they work ok , If they don't work it is usually a connection outage which usually only lasts for a short time.
on 02-04-2012 23:53
Its Monday Night and still the Apps and Catch up/on demand is not working on Tivo, Whats going on Virgin Media, your engineer who fitted the Tivo box on Saturday stated to us after fitting the Tivo that there was a known problem with the apps and On demand and would be sorted in a few hours, he apologised for not being able to show us how the apps and catch up tv works due to the fault.....yet when we check for faults in our area nothing shows up for Tivo Faults.
Can you confirm if this is a known fault with the Tivo boxes at the moment and if so when will it all be sorted out ?
I have upgraded from a service that was working to a service that is not performing as advertised, not really good publicty or customer service is it , I understand that things can have faults but to not let your customers know the full details BEFORE fitting the Tivo's or to not keep customers updated about the faults is not really fare...Is it !!!!
on 03-04-2012 08:57
It is difficult for me to determine exactly what you are experiencing with the tivo service without more information, however there are some 'known issues' with the on demand service and some of the apps, which have workarounds at present.
An example would be the Youtube App which can be found in the My Apps list. We no longer support this app and are planning on removing it shortly, however, we have another version of the you tube app within the 'Search and Browse' Menu which we do support.
Another example is with the BBC Iplayer through the catch up menus which occasionally will throw people out of the asset and back to either the menu or a tv channel. A simple reboot resolves this issue.
However if you are still experiencing issues with the service then please give usa call from a virgin landline on 150 and I am sure we can help to resolve them for you.
04-04-2012 00:16 - edited 04-04-2012 00:22
Hi thanks for your reply, the problems we have been having since having the Tivo fitted last Saturday are we have no apps at all just blank red boxes, we have no catch up Tv or on demand at all, when we click on to the catch up/on demand we are given a message saying it is unavailable please try again in a few seconds, this as been like this for both apps and catch up TV since Saturday.
I rang 150 and was given a number to ring for Tivo support, I rang Tivo support and followed there instructions whilst on the phone for rebooting, and then they was sending info to the tivo box,that didn't work so they said they would ring me back within 72 hours ! Since speaking to Tivo support we are now can not even Highlight the on demand catch up/or apps in the menu, and there is explanation marks along side them and now also can not get into recordings etc, and we have now got a message up at the top of the screen saying " You're Tivo box will not work without a active subscription, please phone 150" this is a new message that as only come up since speaking to Tivo support. Is it normal for this to happen after speaking to Tivo support, what as happened have they cancelled my subscription ? Is it normal to have to wait 72 hours before we find out what is wrong ?
Thanks for any advice you may be able to give.