on 25-07-2011 23:21
I know that this has been raised in numerous posts...but maybe VM may pull their heads out of their rear ends and actually provide some customer service (won't hold my breath)
So here's the thing, the advertising on TV is totally misleading....you get the impression that you get the same services as with V+, however its now become apparent to me that the RED BUTTON does not give you any of the interactive services we used to get with V+
So Virgin, when are you going to be honest with your customers and give as a date when we can expect full service with Tivo.
Then when we have that date, can you refund us the install fee and the extra £3 per month that we currently pay until such a point in time where the interactive services are available.
Look forward to your reply (though not holding out any hope)
on 26-07-2011 07:52
The Advertising Standars people have already been in contact with VM - re misleading information about the TiVo box.
Just like many other companies, VM only thinks of profits. They would like you to believe they care (like other companies) about their customers - LOL.
Still you can record three programs at once - if the EPG is right and if the box doesn't cut or stop the recordings early ;-)
on 26-07-2011 09:32
26-07-2011 09:47 - edited 26-07-2011 10:01
You would have thought that with the numbers of people having issues with this, it would be on their lists of priorities to get it sorted asap.
I would rather not get rid of my Tivo box, as it does offer a lot. However, something as basic as 'The Red Button' (which is part of the core functionality thesedays of any digital service) being overlooked is a major oversight on their part. Any decent service provider would have made sure that core functionality was working before releasing into the wild.
I'll give VM a call today, but I don't hold out much hope tbh
UPDATE : Just spoke to VM (Tivo dept.) and have been told that there should be an update for the box sometime in October (2011) .
So not too long, however I believe that people were also told that the update would be ready in May of this year, and also June....so not going to hold my breath over this one
on 26-07-2011 12:44
on 26-07-2011 12:53
As it happens , just got a follow up phone call from Virgin (on a 0151 number) to see how my TV Service was. So, I explained the situation (Tivo good.....lack of Red Button bad etc etc) and asked whether it would be possible to get the £3 per month waived until I have basic functionality.
End result is, they are going to give me some credit over the next three months.
Which, whilst its not a huge amount does go someway to accept responsibility.
All that is required now is for VM to stick to their words and get issues resolved by October (again ,no holding of breath)
on 26-07-2011 13:02
That's the way! Did the same thing and if everyone else did, they just might start to listen - someone sometime will look at the books and ask 'why all these credits to customers'.