Check your service statusCable National
Ask a question
Reply
Fresh as a Daisy
55dawkins
Posts: 2
Registered: ‎09-02-2011

TIVO FOR FREE??????

We received the Tivo box and we were told everything to do with the Tivo box was free,the box was free,no monthly charge ect.But we received our bill today and although they took our standard extra virgin box away and replaced it with our v+ box from the living room where the Tivo box was installed we have been charged for both boxes.When my husband phoned Virgin this evening to question this he was told that we still have to pay for the extra virgin box that was taken away as the Tivo box has replaced it!!!!!This is where i get confused because we pay £6.50 a month for the extra box so we have to go on paying £6.50 a month for the Tivo box which was supposed to be completely free.

So even though we are not paying a monthly subscription fee we are having to pay £6.50 a month for the box.

We are not happy about this as we feel we have been lied too. 

Please use plain text.
Specialist
jonandmarkuk
Posts: 306
Registered: ‎28-01-2011

Re: TIVO FOR FREE??????

I'm still waiting for my first ever Virgin bill, though I have been assured everything is fine my current 'unbilled' information is for £191

 

That's £149 I have already paid for the box, then a -£40 for installation then a +£40 for installation.

I really can't wait for the proper bill to be issued so I can be sure I'm not being overcharged for anything that I have already paid.

 

I know the first ever bill is double or something, but it certainly shouldn't be £191 or have any install fee as I was told the installation is free (better not be charging me for the mess up of a engineer turning up with just the box shocked to see I had no cable running to the house)!!

Please use plain text.
Fresh as a Daisy
55dawkins
Posts: 2
Registered: ‎09-02-2011

Re: TIVO FOR FREE??????

We recieved on off the 1000 named remote controls and were told it would all be free forever and yet we are being charged for the box and they are disguising the fact by saying we are paying for the box that they took away!!!!

Please use plain text.
Making Waves
cliffc
Posts: 9
Registered: ‎08-12-2010

Re: TIVO FOR FREE??????

Hi

 

I have had my first bill since the TIVO has been installed and its the same as normal so no extra charges at all.

 

Cliff C

Please use plain text.
Good to Know
MattF
Posts: 401
Registered: ‎22-03-2010

Re: TIVO FOR FREE??????


55dawkins wrote:

We recieved on off the 1000 named remote controls and were told it would all be free forever and yet we are being charged for the box and they are disguising the fact by saying we are paying for the box that they took away!!!!


The Free Tivo for Life means the £3 per month charge for Tivo - everyones still paying the basic box sub.

 

My bill is the same as before Tivo was installed and thats how it should be i believe.

Please use plain text.