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The Sorcerer’s Apprentice
jayess
Posts: 15
Registered: ‎23-09-2011
Helpful Answer

Subtitles on BBC iplayer

I have TIVO.  BBC iplayer shows the 'S' but it just keeps saying 'subtitles are off' when I click on it.  I know I am doing nothing wrong as I use the site on my pc.  This time it was episode 6, series 2 of The Paradise.  Can anyone else get the subtitles for this program?

 

 

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One to Watch
daveingham
Posts: 3
Registered: ‎16-12-2009

Re: Subtitles on BBC iplayer

I do have the same issue on the majority of the programs available on BBC iPlayer.

 

I think there is a bug in the Tivo app.

 

An engineer is coming on Friday to have a look. I can then produce some hard evidence!

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The Sorcerer’s Apprentice
jayess
Posts: 15
Registered: ‎23-09-2011

Re: Subtitles on BBC iplayer

Can you post here what he says/does?  many thanks

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Forum Team
Collette_T
Posts: 2,557
Registered: ‎09-03-2011

Re: Subtitles on BBC iplayer

Hi Jayess,

 

I'm sorry to hear that the subtitles aren't working on some programmes.  

 

Can you please let me know the names of some of the programmes you're trying to watch with subtitles.  If you could reply with the following information please:

 

1. Name of programme.

2. Does the guide show it supports subtitles?

3. All BBC programmes? BBC 1, BBC2 etc

 

2 or 3 examples would be great but the more examples the better.  

 

Once I have a couple of examples I can check this further for you.

 

Keep in touch.  :smileyhappy:

 

 

 


Collette
Help & Support Forum Team

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The Sorcerer’s Apprentice
jayess
Posts: 15
Registered: ‎23-09-2011

Re: Subtitles on BBC iplayer

All the shows I am quoting support subtitles

 

1) The Paradise all episodes

2) Homes under the Hammer all episodes

3) Casualty

4) Holby City

 

In fact I am not going to look further because the subtitles won't turn on for anything.  Every time I push the ok button on the 'S' it says subtitles off.  I have tried emailing Virgin but just get a generic answer from someone who obviously hasn't even looked at the problem.  I will be most grateful if you can solve this.

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Forum Team
Kath_F
Posts: 3,787
Registered: ‎14-05-2013

Re: Subtitles on BBC iplayer

Hi jayess,

 

Can't help noticing from your first post that you are watching these via BBC iPlayer on your PC. Can you just confirm whether this is the case?

 

Thanks,


Kath
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Freakishly Helpful
KeyserSoze
Posts: 923
Registered: ‎06-12-2010

Re: Subtitles on BBC iplayer


Kath_F wrote:

Hi jayess,

 

Can't help noticing from your first post that you are watching these via BBC iPlayer on your PC. Can you just confirm whether this is the case?

 

Thanks,


I'd say the OP is saying that they are familiar with how the iPlayer works and that they don't get any problems when using PC.

____________________________________________________________________________________________________________________ “I work for Virgin but any posts that I make here are solely my personal views and do not necessarily represent the views, strategies or opinions of Virgin Media.”
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Clever-clogs
Jonga
Posts: 55
Registered: ‎16-11-2012

Re: Subtitles on BBC iplayer


jayess wrote:

I have TIVO.  BBC iplayer shows the 'S' but it just keeps saying 'subtitles are off' when I click on it.  I know I am doing nothing wrong as I use the site on my pc.  This time it was episode 6, series 2 of The Paradise.  Can anyone else get the subtitles for this program?

 

 


Subtitles should be working again now.  :smileyhappy:

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The Sorcerer’s Apprentice
jayess
Posts: 15
Registered: ‎23-09-2011

Re: Subtitles on BBC iplayer

This is correct.  Couldn't watch from TV so had to resort to PC.  Subtitles now working so thank you to whoever fixed the problem!  Merry Christmas to all!

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Forum Team
Kath_F
Posts: 3,787
Registered: ‎14-05-2013

Re: Subtitles on BBC iplayer

Hi Jayess,

 

Thank you for updating us :smileyhappy:

 

I hope you have a very Merry Christmas aswell.

 

Thanks,
 


Kath
Help & Support Forum Team

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