on 30-01-2013 15:15
I had 2 tivo boxes installed this morning. The engineer was here over 2 hours and couldn't get the smart card to pair.
I have been here for 3 hours now with 2 TV's on a blue screen, both on page 5 (installation summary) where is shows in red "not paired" for the smart card status.
Does anybody know what I can do to rectify this as the engineer said he had phoned his boss who told him to go to his next job and the card would pair itself.
Thanks in advance
on 30-01-2013 15:24
The installer doesn't seem to have completed the installation on our systems yet - I'm sorry for that, I'll try and find out why and I'll see if I can get the install closed off, the relevant hits will then reach the card and your service should activate.
on 30-01-2013 15:33
Thanks for that. I wish I didn't have as much patience otherwise I would have posted here sooner if it is something that simple. Ive just noticed it's been 4 hours now.
Thanks for the speedy reply
on 30-01-2013 16:36
Both boxes seem to have rebooted and initialized. I can't check the frequency but the signal was good. Both boxes have downloaded the EPG but it tells me I need a subscription .
Engineer has just phoned and said he is coming back with 2 new boxes.
Hmm, if thats the problem it doesn't give me much confidence in the boxes
on 30-01-2013 16:44
Don't worry, it's because I asked him to. When I was running checks on the boxes, they were reporting back some strange information that I hadn't seen before, they were also refusing to activate for me. But, it looks like they are making progress now. It's possible that your service will be active before the tech arrives.
on 15-06-2014 20:44
I'm trying to set my Virgin box up but after following some of the answers to other questions that have been asked I have found the Card Status is Never Paired - so just wondering what I have to do to fix this?