on 12-09-2013 23:35
on 13-09-2013 10:18
Sounds like there's a broadband fault in your area, have you checked the service status page?
on 13-09-2013 12:08
I'm sorry to hear that you are having issues with your Tivo.
Checking your account I can see no faults in the area affecting your cable.
Both your Tivo and your V+ box are showing to be offline. Have you got both of these unplugged? If so can you please plug them back in. If they are powered on then we will need to get an engineer out to take a look.
I have sent you a PM to arrange this
on 16-09-2013 19:26
on 17-09-2013 14:28
Sorry for the delay in getting back to you, Kath is off at the moment but I've taken a look at this for you.
I've tested your service and can see that its affected by an outage at the moment. The outage affects your interactive, On Demand and TiVo services ref: F002675201.
We are working on resolving this as I type this message so it shouldn't be too long until you find your service has been restored. I'm sorry again for the inconvenience this has caused. I have created a notification on your account so we can keep you updated when the issue has been resolved.
on 19-09-2013 09:23
Sorry to hear about this, I've checked our service status pages this morning and we are seeing the outage as resolved.
Could you test this when you're available and let me know how it goes? If it's anything but working properly I can arrange for further action to be taken for you.
on 19-09-2013 22:34
Im afraid the problem is still here, I am guessing it is more specific us as it has started happening on the same day of our broadband upgrade, specifically when engineer was here.
on 20-09-2013 10:27
Sorry to hear that these issues are still there. As the outage has closed and you are still experiencing the issue I would like to book an engineer to come and take a closer look.
I have sent you a PM with details of an appointment, if you could let me known when you get it, that would be great.