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Making Waves
mickyc
Posts: 1
Registered: ‎25-07-2012

Free TiVo for existing customers

Is there anyway to get TiVo free if you are an existing customer? It either seems to be free installation but £49.95 for activation or vice versa. Threatening to leave seems to be the most common answer from previous posts!
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Superuser
Swt4ajp
Posts: 11,666
Registered: ‎20-06-2010

Re: Free TiVo for existing customers

hi

 

the only way to get this resolved and answerd is to ring customer retentions on 150 (free from a vm landline) option 5,2 or alternatively you can ring 08454541111 (lo call rates may apply)

 

it is free install and free activation for the 500gb tivo but the 1tb tivo there is a fee of £49.95

 

please see this screen shot

taken from http://store.virginmedia.com/digital-tv/set-top-boxes/tivo.html

 

 

tivo.png

 

_______________________________________________________
Swt4ajp
Virgin Media Superuser

GamesUnited Community, GamesUnited blog
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Proof’s in the Pudding
AMD87
Posts: 653
Registered: ‎10-06-2011

Re: Free TiVo for existing customers

That' just says free activation not free installation.
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Superuser
BenMcr
Posts: 12,814
Registered: ‎11-08-2009

Re: Free TiVo for existing customers


swt4ajp wrote:

it is free install and free activation for the 500gb tivo but the 1tb tivo there is a fee of £49.95

 


This is the page for Existing Customers https://my.virginmedia.com/my-offers/index#tivo

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I work for Virgin Media - but all opinions posted here are my own
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Superuser
Swt4ajp
Posts: 11,666
Registered: ‎20-06-2010

Re: Free TiVo for existing customers

lol it was late lol

 

 

 

_______________________________________________________
Swt4ajp
Virgin Media Superuser

GamesUnited Community, GamesUnited blog
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Boffin
NickNewark
Posts: 341
Registered: ‎08-08-2010

Re: Free TiVo for existing customers

My neighbour has just come out of contract after a year with Virgin, and was not on a great deal. He had a single VHD box, phone and 10meg BB paying about 45 month.

 

I told him to call retentions, and they just gave him a free TIVO as the main box, upgraded him to the SHUB and upped his BB to 30meg, and reduced his bil by £4 a month and no installation charge.

 

Just call them, you might be surprised.

 

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