Broken Tivo Remote

[Rhicardo]

Hi, just wondering how you go about getting a replacement tivo remote as when we use ours the light on the remote works but the box gets nothing? tried batteries etc but no luck.

Cheers 

Richard

[Emily_L]

Hi Rhicardo,

Can you confirm if your able to change channels using the buttons on the front of the box?

Thank you

[Rhicardo]

Yeah the box crontrols work fine just seems to be no connection between the remote and the box?

[Emily_L]

Hi Rhicardo,

I have ordered you a replacement remote, please allow 7-10days for delivery.

Thanks

[Iron89]

Hey I'm having trouble with my virgin remote it doesn't seem to want to talk to my box I have a clean line of sight and the buttons on the front of the box works but its so annoying that I have to sit in front of it for ages trying to find something to watch 

[dannylau]

you now have to ring 150 to request a new remote

[PrinterElf]

Hi Iron89,

Requests for new remote controls are now being dealt with by the phone team:

Requesting Replacement Remote

You should get a faster response that way