Brand New TiVo remote not working

[coldeverything]

Hi. Old remote stopped working and new remote turned up today (thanks!). Unfortunately this one doesn't work either. Now, do I have to configure this new remote to work with my TiVo Box? I'm hoping yes as I really don't want to lose the Tivo box as we lost all our recorded stuff when we upgraded and we will likely lose all the recordings again if it needs replacing. Any suggestions. To be clear, the TiVo box works just fine from the front panel - remote does nothing!.  Thanks

[James_harry]

Hi coldeverything

I have sent you a personal message regarding this as there could be a problem with the tivo box

if you could reply to my message when you have time that will be great,

Many thanks

[coldeverything]

Thanks for the reply although I have not received the personal message yet?

Thanks

[Emily_L]

Hi coldeverything,

Have you received the private message yet?

Thanks

[coldeverything]

No. Which email address do you use. I have checked my personal email and my virginmedia email acounts and I do not see any message from Virgin?

Thanks

[Dale_H]

Hi coldeverything

PM is sent via the forum, if someone sends you a PM the small envelope in the top right will display a number.

Click this to get the PM.

Thanks