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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!
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After 25+ years I've submitted my cancellation
by CraigT1976 -
RENEWAL is impossible
by VROODER -
Virgin Media defrauding customers
by paulcookson2 -
Repost - how to contact Ofcom
by marynewc -
If I have jump through hoops every 18 months to renew contracts I’ll be leaving Virgin after 20 years
by Michael99 -
Telegram being blocked
by MrJG08 -
Telegram being blocked?
by kregbru4 -
Network Issue between Virgin and AWS?
by Zangoose
Community Activity
Reconnection and getting callback about new deal
Ive had my services reconnected and to be honest that was easier then expected. I had a callback from the agent who sorted it to confirm that everything was sorted and to discuss setting up a new contract. Unfrotunately we couldnt agree on a package ...
Web Safe - not able to turn on
I spoke to tech services Friday19th April as my child websafe is not working even tho it’s turned on. They said it was turned on their end and will log an IT ticket to investigate further and contact me back. It’s still not working and no one has con...
HUB 5x - GSX-PON FTTP - Extermely spikey latency
Hi All,So I've been on the new GSX-PON FTTP (Fibre to the Premises) connection since October. The first month and a bit was fine with no issues however since at least November I have had issues with latency spikes noticeable when gaming. I set up a B...
New contract - considering cancelling, CSP already installed
Virgin Media have just finished installing in our street and are obviously having a sales drive. My current contract with Now finishes at the end of May.The deal offered by the Virgin Media Salesman was attractive - Cheaper than my Now renewal, fast...
Moved house, kept package, lost TNT
Hi,I was moving house, had a chat with VM and agreed to keep the same package (Maxit TV) at my new address. However, on activation at the new address I no longer have TNT sports. I can see many other threads with a similar problem. I believe that Max...
Early termination Fee - new contract less than 14 days
Hello really disappointed with Virgin Media. I called up today to cancel my new contract made on the 11th April as I’d found a much cheaper deal elsewhere. I was told however if I cancelled my new contract my account would straight away revert to th...
No netflix activation, support not able to help
HiStarted a new contract about 4 weeks ago and have never received a netflix activation email. There is no netflix section in my member area on the virgin media portal. I contacted support via WhatsApp and they raised a ticket and told me to wait 3 d...
No Calling Line Identification
My phones aren't showing any CLIs since being moved to digital.Can this be checked please.Thanks
Cancelled service not cancelled on my bill
Dear Virgin TeamOn 22 March I used your web-based Virtual Assistant on Whatsapp to cancel the Kids Pick add-on ("I have now removed the kids TV package ...") but when my bill arrived today I see it's still there.Can you investigate and confirm it's b...
TNT Sports incorrect charge
HI, I signed up for TNT sports directly within the stream box a couple of days ago. The price was advertised at £5 per month and structured as below £18 TNT sports - £13 Discount £5 Total per month when I looked at my virgin media - I actually discov...
Latest from our Blog
Annual price change from April 2024
Each year we adjust the monthly subscription prices our customers pay for Virgin Media broadband, TV and home phone, so we can continue to invest in our network and services. What this means for you...
Accessibility and Vulnerability Policy
Together with the introduction of a framework to embed accessible and inclusive design practices, we are working hard to make our website, content, and digital experiences accessible to as many people...
Virgin Media switches on residential 2Gbps broadband service
Virgin Media O2 has become the first major UK provider to publicly launch a residential 2Gbps broadband service and introduce symmetrical download and upload speeds across all of its speed tiers as an...
Did you know you can spread the cost of your bill over the month
Staying on top of your payments is easier than ever before. We know everyone’s circumstances are different, so you’ll now be able to manage your payments in a way that suits you. If you’d prefer to s...
