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Message 1 of 7 (384 Views)

Vivid 200 Gamer

I was under the impression, that Vivid 200 Gamer was free from traffic management, but speed tests done at diferent times of the day, different days of the week, show that speeds are a great deal lower at evenings than mornings. Am I the only one under the impression that something is not quite right here?
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Forum Team
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Message 5 of 7 (629 Views)
Helpful Answer
confirmed by lumigol
‎20-01-2017 13:38

Re: Vivid 200 Gamer

Hi lumigol,

Apcyberax is correct I'm sorry. Your network segment isn't currently able to handle peak time load and requires an upgrade.

We have to allow time for the pre-upgrade work to complete first and that is due to be reviewed on 08/03/2017. At that time, if the work is complete we'll be provided with a viable EFT for the network to commence. If the work's not complete we'll have an updated review time.

Sorry about this but you should be eligible for a credit whilst this is affecting you. So I'll pass your details over to a team who'll be in touch to advise.


Jen
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Superuser
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Message 2 of 7 (381 Views)

Re: Vivid 200 Gamer

that is not traffic management that is area usage.
Its not a limit that is being placed on the service its the demand from other customers
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Up to speed
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Message 3 of 7 (360 Views)

Re: Vivid 200 Gamer


lumigol wrote:
I was under the impression, that Vivid 200 Gamer was free from traffic management, but speed tests done at diferent times of the day, different days of the week, show that speeds are a great deal lower at evenings than mornings. Am I the only one under the impression that something is not quite right here?

Same issue here, upgraded to Vivid 200 Gamer and only get 100m during peak hours.  My area is congested and has been for a while.

A company with some integrity wouldn't sell a service they can't deliver but VM ain't on their own.

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Superfast
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Message 4 of 7 (359 Views)

Re: Vivid 200 Gamer

it just a slow speeds between 4pm to midnight and weekends peek times this can be over utilization over word too many people is with virgin media network createing an inbalance and congestion on your local box/servers you been put on and they are updateing the traffic managment policoy and upgradeing the network in the areas to cope with the extra demand get a fault ref and get your account credited untill this is sorted out

Using VIVID 200 Gamer Optical Fibre, Full House TV, Talk More Anytime



Just another VM user trying to help out so my answers may be wrong.
If you do like my answer please mark it as helpful; it may help others
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Forum Team
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Message 5 of 7 (630 Views)
Helpful Answer
confirmed by lumigol
‎20-01-2017 13:38

Re: Vivid 200 Gamer

Hi lumigol,

Apcyberax is correct I'm sorry. Your network segment isn't currently able to handle peak time load and requires an upgrade.

We have to allow time for the pre-upgrade work to complete first and that is due to be reviewed on 08/03/2017. At that time, if the work is complete we'll be provided with a viable EFT for the network to commence. If the work's not complete we'll have an updated review time.

Sorry about this but you should be eligible for a credit whilst this is affecting you. So I'll pass your details over to a team who'll be in touch to advise.


Jen
Forum Team


Tech fan? Have you read our Digital life blog yet? Check it out


Wise owl
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Registered: ‎09-09-2009
Message 6 of 7 (255 Views)

Re: Vivid 200 Gamer


Jen_A wrote:

Hi lumigol,

Apcyberax is correct I'm sorry. Your network segment isn't currently able to handle peak time load and requires an upgrade.

Were VM aware that the network segment wasn't able to handle peak time loads before the service was sold to the customer? If so that would constitute a miss-selling of the service.

We have to allow time for the pre-upgrade work to complete first and that is due to be reviewed on 08/03/2017. At that time, if the work is complete we'll be provided with a viable EFT for the network to commence. If the work's not complete we'll have an updated review time.

Pre-upgrade work being reviewed in March does not mean that the service will actually be available in March.  Why was this upgrade work not done before VM sold the service? Weasel words and wriggle room.

Sorry about this but you should be eligible for a credit whilst this is affecting you. So I'll pass your details over to a team who'll be in touch to advise.

The onus will be on the customer to complain, each and every month the service they are paying for is not available, and have to virtually beg for a credit. 

This is as far removed from "customer service" as you can possibly get.

 


 




It's What I Do.
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I Know Nothing.
Wise owl
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Message 7 of 7 (245 Views)

Re: Vivid 200 Gamer

Jeez Jen,

A kudos and a "helpful answer" from the OP lumigol for telling them that have effectively been miss-sold a service. I never thought I would see that!

Bet you never thought that would happen either.

There you were, telling the OP that the services they are paying for are not actually available on their segment, and you get such a mediocre reaction. 

Happy Days!




It's What I Do.
I Drink and
I Know Nothing.
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