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WetNoodle
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Is the live chat feature ever avaliable?

Simple as the title,

I've never been able to get hold of anyone through the live chat,

 

Been trying at opening times, middle of the day, and near closing times.

 

the button either isn't there, or when I click it, it states that they're offline?

 

I've tried this for MULTIPLE options from broadband to mobile, to moving home. and I can't get through to anyone.

 

 

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Superuser
Superuser
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Message 2 of 5
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Re: Is the live chat feature ever avaliable?

AFAICS going through the Contact Us route leads to:

2018-02-16-00.jpeg

Instead try signing into My Virgin Media and selecting one of the menu options; unsurprisingly My upgrade and offers seems to have Live chat available more often than not:

2018-02-16-01.jpeg 

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WetNoodle
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Message 3 of 5
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Re: Is the live chat feature ever avaliable?

GsYITJwPTN60YBOvGAouRQ

 

 

I get this when I click My Upgrades and Offers

 

so it seems i'm out of luck and stick to ringing?

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vircom
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Message 4 of 5
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Re: Is the live chat feature ever avaliable?

Usually means you have a discount on your account, or something else non standard. In this case the thinking of leaving team is usually your best bet.
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WetNoodle
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Message 5 of 5
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Re: Is the live chat feature ever avaliable?

I'm a new customer?

 

i doubt going to leave is going to help

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